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- £46k - £62k per annumEstimated...let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs,...SuggestedPermanentFull-timeRemote
£28k - £29k per annum
...provide justification to implement new changes.Maintaining key reports and performance dashboardsMaintain and improve performance within SLA’s across multiple customer service channels , collaborating with third party service providers on solutions to facilitate improvements....SuggestedHybrid workingOn-site- £31k - £39k per annumEstimated...audit requests and control reviews as required. Reporting & Continuous Improvement Monitor workload and outstanding items to ensure SLA compliance. Identify recurring issues and opportunities to improve processes. Support reporting, month-end activities, and...SuggestedFull-time
£58.75k - £71.97k per annum
...service performance, risks, trends, and improvement initiatives. Monitor and report on service availability, customer satisfaction, SLA performance, and supplier outcomes. Identify and champion opportunities to improve service quality, efficiency, customer experience,...SuggestedPermanentFull-timeOn-siteImmediate startRotating shifts- £22k - £29k per annumEstimated...days Run the daily cross-system reconciliation reliably and clear order exceptions in your queue. Answer operational tickets within SLA and run the Bezos checkers independently. Build your first working Claude skill or small automation that saves the team time....SuggestedFull-timePart-timeInternshipRemote
£40k per annum
...across locations. Key responsibilities: Vendor Management of on shore Client and Service Provider Clear understanding of KPI/SLA requirements SME or go to person for UK Payroll queries Ensure policies and procedures are followed and Zero noncompliance across...Suggested£38k - £44k per annum
...pricing with suppliers. Monitor supplier performance and address any issues related to quality, delivery, or service, implementing SLA Knowledge, Skills & Experience: Bachelor’s degree in business administration, supply chain management, or a related field (...SuggestedPermanentHybrid workingWork from home£32k - £37k per annum
...Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance...SuggestedPermanentFull-timeOn-siteProbationary periodMonday to Friday5 days/weekWeekend work- £42k - £55k per annumEstimated...claim is handled throughout in accordance with the requirements of our client’s legal expenses insurance policy. Delivering on team SLA’s, KPI’s, financial and performance targets to drive efficiency, performance, billing and throughput within the team. To work in conjunction...SuggestedPermanent