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- ...Support, operations, delivery) to resolve client issues and escalate when needed. Prepare regular service delivery reports to track SLA's and service performance. Create SIP plans to support continual service improvement for the end client. Contribute to process improvements...SuggestedFlexible hours1 day/week
- £30k - £41k per annumEstimated...efficiency whilst remaining profitable, safe and well organised at all times. Manage on site business support resources in line with Group SLA processes and agreements. What awaits you? Ensure agreed processes are managed, communicated and maintained for customers and...SuggestedLong-term contractFull-timeOn-siteMonday to FridayFlexible hoursRotating shifts
- ...commercial management experience in a financial services or similarly complex organisation Contract and vendor management: MSA, SOW, SLA negotiation experience Asset lifecycle management and CMDB-linked financial tracking Understanding of managed service models and...SuggestedFreelanceHybrid working
- ...process Responsible for a seamless mission-critical service transition, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act...SuggestedFixed-term contractRemoteFlexible hours
- ...standards Lead and deliver training events to centres and SVs as required Report back to Pearson within agreed Service-Level Agreements (SLA) as required Contribute to Pearson's 'Ask the Expert' service as required Represent Pearson as required Monitor the sampling/...SuggestedPermanentFull-timePart-timeApprenticeshipRemote
- £62k - £81k per annumEstimated...the EMEA portfolio Drive operational excellence, optimize responsiveness, proactive preventive maintenance, service performance, and SLA/KPI compliance Manage IFM vendor performance, IFM sub vendor risk management & contract negotiation, and overall ongoing contract...SuggestedOngoing contractLong-term contractFull-timeOn-siteFlexible hours
£65k per annum
...across the building in relation to ongoing maintenance works. Asset management. Issuing permits to work Manage agreed KPI and SLA’s. Responsible for managing the company’s H&S and environmental performance on site. Plan and implement shutdowns Management of...SuggestedOngoing contractPermanent- £38k - £48k per annumEstimated...you have completed the BGIS Appraisal and Development training course. Ensure an awareness and compliance to the contractual KPI’s/SLA’s. Ensure the Computer Based Maintenance system, e.g. Maximo, Concept, etc. is kept up to date and that PPM and reactive tickets are...SuggestedShift workDay shift
- £34k - £44k per annumEstimated...across Scotland - hospitals, hotels and other large-scale sites. Diagnosing faults, carrying out repairs, restoring services within SLA's and making systems safe in emergency situations. Competitive Salary 32 Days Holiday (inclusion of bank holidays, pro-rata) Death...SuggestedPermanentFull-timeOn-site
- ...Administrative System). Incident/Service Request/Problem/Change Management Release Management Good understanding on AMS metrics like SLA/MTTA/MTTR Take end-to-end ownership of Major and High Priority (P1/P2) incidents from identification through resolution and closure....Suggested
- ...and implement all technical queries / solutions between the U.K and responsible production sites. Control and manage VOR costs within SLA framework agreement. Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring...SuggestedFlexible hours
£70k - £80k per annum
...campaigns, promotions, and product launches Manage relationships with 3PL partners, ensuring smooth order flow, stock accuracy, and SLA adherence Oversee website content and merchandising, including: Category and product page optimisation Homepage updates and campaign...SuggestedPermanent£15.36 per hour
...delivery system # To deliver all items received to the relevant occupiers floors. # To ensure all deliveries are made within the agreed SLA. Responsible for equipment # Look after your delivery tablet and radio equipment ensuring you report any damages to your Line...SuggestedPart-timeMonday to FridayFlexible hoursShift work- £53k - £70k per annumEstimated...corrective action where required and escalating to the Contracts Manager as appropriate. Ensure reactive works are completed within agreed SLA timescales and that PPM backlog is maintained at a realistic level. Review RAMs from sub-contractors and issue Permits to Work (PTW)...SuggestedFull-timeMonday to FridayFlexible hours
NG Bailey
London17 days ago - ...Processing and Cancellations ~ Oversee the sales order processing queue and deal desk queue, ensuring all tasks are completed within SLA. ~ Oversee the cancellation processing queue, ensuring tasks are completed within SLA. ~ Delegate tasks to the wider team and monitor...SuggestedNo agencyHybrid workingOn-site
- £39k - £51k per annumEstimated...directed are completed with the appropriate H&S awareness/implementation. Ensure an awareness and compliance to the contractual KPI's/SLA's. Ensure Computer Based Maintenance system, e.g. Maximo, is kept up to date and that PPM and reactive tickets are closed out with...Full-time
BGIS
London18 days ago - ...improvement. Key Tasks and Responsibilities: Upload quotes to Web Quote for client approval and ensure reactive tasks are completed within SLA Attend daily meetings and submit weekly staff and subcontractor rotas on time Carry out routine PPM on electrical and mechanical...Rotating shifts
£70k per annum
...subcontractors. Duties of the role will include the following: Manage all technical issues across the building. Manage agreed KPI and SLA’s. Responsible for managing the company’s H&S and environmental performance on site. Plan and implement building shutdowns and...Permanent- £46k - £62k per annumEstimated...improving our Client Net Promoter Score (NPS) through consistent, high-quality service delivery. Key Performance Indicators (KPIs) ~ SLA Compliance: Consistent achievement of defined service delivery timelines and quality standards. ~ Client Net Promoter Score (NPS):...Hybrid working
- ...site sustainability requests and tasks • Highlighting any shortfall or extra labour requirements to complete the contract according to SLA • Act as a central co Ordinator/collator for all near misses., incidents and accident for their area. • All training is completed...Immediate startFlexible hours
- £43k - £59k per annumEstimated...allocated for completion, including accurate capture of time spent on tasks and clear/concise details of works undertaken within agreed SLA's. On occasion you will be required to attain and provide JLL with quotes for additional, remedial, project and sub-contractor works....Full-timeApprenticeshipMonday to FridayAfternoon shiftEarly shift
$450k per annum
...Kafka or Kinesis), and integration with any analytical stores used for reconciliation and reporting. Build reliability tooling — SLO/SLA dashboards, automated runbooks, chaos engineering experiments, and load/stress test harnesses for critical payment paths. Own...Immediate startTechChain Talent
London9 days ago£26.86k per annum
...to requests for ICT support in accordance with Help Desk procedures and priorities. To resolve issues within Service Level Agreements (SLA's) assigned by the helpdesk Support the Trusts Team Leaders with install, support and maintenance of all the Academies Trust IT hardware...PermanentImmediate startMonday to Friday- £52k - £68k per annumEstimated...coverage. ~ Implementation of automated systems and AI tools that minimize headcount growth while exceeding SLAs. ~ Achievement of ~95% SLA adherence and a 50% reduction in Mean Time to Resolution (MTTR) from baseline. ~ Establishment of robust feedback mechanisms leading...Remote jobLong-term contract
Whitecollars
London24 days ago - £52k - £69k per annumEstimated...large region so travel will be required. Roles and responsibilities will include: Execute a Delivery Plan which meets or exceeds SLA and VM / Believ budget expectations for sites to be delivered Work closely with the EV Programme team to ensure that resources are identified...Full-timeFixed-term contractOn-siteImmediate startFlexible hours
£50k per annum
...monitoring including temperature checks. BMS monitoring including hot and cold checks. Ensuring all works are completed in line with SLA requirements and health & safety regulations. Proactively identifying faults and escalating where required. Escorting...PermanentShift workNight shift£48k per annum
...Excellent opportunities for career progression Key Duties & Responsibilities: Carry out PPM and reactive maintenance in line with SLA requirements Conduct fault finding, plant adjustments, and inspections of electrical and mechanical services, plant, and systems...Long-term contractPermanentMonday to Friday- £39k - £51k per annumEstimated...directed are completed with the appropriate H&S awareness/implementation. Ensure an awareness and compliance to the contractual KPI's/SLA's. Ensure Computer Based Maintenance system, e.g. Maximo, is kept up to date and that PPM and reactive tickets are closed out with...Full-timeMonday to Friday
Smart Managed Solutions
London1 day ago - £43k - £56k per annumEstimated...in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing...Full-timeShift workRotating shifts
- £31k - £41k per annumEstimated...liaison between the business and IT organization. You will be responsible for managing and resolving tickets in ServiceNow within the SLA and provide support for IT related issues from software to hardware including applications, iPhones, workstations, and printers, escalating...PermanentFull-time
