IT Analyst 

Department: Information Technology

Reports To: IT Director

Classification: Individual Contributor

Location: UK, Bristol (Hybrid: 2 days per week in office)

Experience: Minimum 2-4 years in IT end-user support, IT operations/administration

About Telestream 

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support ~400 employees across 25 countries. 

Position Summary

Telestream is looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration — ideal for someone who has outgrown tier-1 support and is building toward a systems administration career but isn't yet ready for a full Systems Administrator title. You'll provide end-user support, manage day-to-day IT operations, and get exposure to broader systems administration work as you grow. 

This is a hands-on, generalist IT role. You'll work closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions. 

What You'll Do 

Provide end-user support for hardware, software, and account issues via our ticketing system

Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing)

Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint)

Manage and resolve tickets in our ITSM platform, ensuring accurate documentation and timely resolution

Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks

Support identity and access management processes, including Okta administration

Maintain basic security hygiene practices (access reviews, patching support, endpoint basics)

Assist with onboarding/offboarding processes, including account provisioning and equipment setup

Escalate and collaborate with senior IT staff on more complex systems administration issues

Maintain accurate records and reporting related to IT assets, tickets, and system changes

Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.

Requirements

What You Bring

2+ years of experience in a help desk, IT support, or junior systems administration role

Working knowledge of Active Directory and Microsoft 365 administration

Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow)

Basic scripting ability (PowerShell and/or Python) for task automation

Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint)

Exposure to identity management platforms (Okta or similar) preferred

Foundational understanding of IT security best practices

Strong communication skills and a customer-service mindset

Comfortable working independently while knowing when to escalate

Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office

Bonus Points For

Prior exposure to systems administration tasks (servers, backups, infrastructure)

Experience supporting a distributed/global team across time zones

Interest in growing into a full systems administrator role over time

Benefits

We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work.

Private healthcare scheme

Life Assurance/Income Protection Schemes

Pension Scheme w/ company contribution

Paid Vacation & Sick Days

Health & Well-Being Support via EAP