Senior Customer Care Advisor Job Description Template
Our company is looking for a Senior Customer Care Advisor to join our team.
Responsibilities:
- Ensuring customer issues are resolved or escalated in a timely manner and that all polices are adhered to;
- Ensure all phone are answered and emails are responded to;
- Work alongside upper management to develop and implement customer care policies and empower the customer care team;
- Oversee all customer care processes;
- Process any returns and issues with shipping/customer orders;
- Manage the collection and use of all customer care data.
Requirements:
- English, Native or bilingual proficiency.