Service Advisor Job Description Template
Our company is looking for a Service Advisor to join our team.
Responsibilities:
- Meeting and greeting customers into the Service Department;
- To receive inbound service booking calls from retail customers;
- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand;
- Manage all service telephone, email and walk-in enquiries;
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers;
- Reception duties; meeting & greeting;
- Issuing order numbers to external agents and arrange such works to be completed;
- Providing basic advice and estimates to customers;
- Checking work orders to ensure you have the correct documentation & compliance on file;
- Liaising with customers via email and telephone regarding updates;
- Provide assistance to the service manager to ensure smooth running of the service desk;
- Booking in customer vehicles with the objective to maximise – – labour efficiency;
- Checking in customer vehicle arrivals;
- Identify service needs and diagnose vehicle running problems where appropriate;
- Meeting and Greeting customers on the Service Reception.
Requirements:
- You must hold a full UK driver’s license;
- Previous automotive experience working as a Service Advisor is essential, ideally within another dealer;
- Familiarity with using Motor Dealership Database Software;
- Take the opportunity to offer customers additional products or services where meaningful to the customer’s needs;
- Organised and Punctual;
- Able to deal with multiple tasks at once;
- Go out of your way to make it easy for your customers;
- Previous automotive experience working as a Service Advisor is essential (within another Main dealer);
- Must have experience in Kerridge or Pinnacle automotive systems;
- Highly Organised;
- Pinnacle experience would be advantageous;
- Motivated and driven;
- Experience using Kerridge is essential for the role;
- Great telephone manner;
- Take responsibility for resolving customer issues.