IT Business Analyst

IT Business Analyst Job Description Template

Our company is looking for a IT Business Analyst to join our team.


  • Monitoring tickets raised by NOC and ensuring customers are updated;
  • creation of process maps for new processes/products; and;
  • Providing first line and second line support to customers as required;
  • Working with senior colleagues in analysing, interpreting and advising on complex data or information and decisions and actions required;
  • Preparing documentation and presenting progress reports to the Supervisor;
  • Setting up customer accounts on the IT Support Portal, and keeping SharePoint up to date;
  • Monitoring the support email account and escalating issues where required;
  • Ability to conceptualize a business or technical solution, leveraging colleagues and partners;
  • Gather and analyse business requirements and implement into technical solutions;
  • Work closely with stakeholders to maintain the product backlog prioritising delivery based on maximum value to the business and customers;
  • Remotely accessing client servers to make configuration changes;
  • Construct and validate the business ROI for each statements of architecture or development work;
  • Identify, analyse and recommend solutions that satisfy the business needs while continually exploring and assessing options for value add;
  • Supporting clients with change management activities;
  • Design test cases and conduct user acceptance testingm integration & system testing.


  • Corporate rate gym membership;
  • Experience as a Business Analyst in the Travel, Hospitality and/or Airline sector;
  • Use of Product and Project management tools (e.g Jira);
  • Access to an employee assistance website and telephone helpline;
  • Knowledge of CRM systems;
  • 5% company related performance bonus;
  • Negotiation skills along with excellent listening skills;
  • Cycle to work scheme;
  • Annual pay review;
  • Knowledge of analysis and development techniques such as Agile & Waterfall, however the environment is predominantly Waterfall;
  • Costco membership;
  • Education or professional qualification;
  • Organising and running workshops;
  • 25 days annual leave (in addition to bank holidays), plus 5 days buy or sell holiday scheme, giving you up to 30 days holiday per year;
  • Strong understanding of automation processes and methodologies.