IT Business Analyst Job Description Template
Our company is looking for a IT Business Analyst to join our team.
Responsibilities:
- Monitoring tickets raised by NOC and ensuring customers are updated;
- creation of process maps for new processes/products; and;
- Providing first line and second line support to customers as required;
- Working with senior colleagues in analysing, interpreting and advising on complex data or information and decisions and actions required;
- Preparing documentation and presenting progress reports to the Supervisor;
- Setting up customer accounts on the IT Support Portal, and keeping SharePoint up to date;
- Monitoring the support email account and escalating issues where required;
- Ability to conceptualize a business or technical solution, leveraging colleagues and partners;
- Gather and analyse business requirements and implement into technical solutions;
- Work closely with stakeholders to maintain the product backlog prioritising delivery based on maximum value to the business and customers;
- Remotely accessing client servers to make configuration changes;
- Construct and validate the business ROI for each statements of architecture or development work;
- Identify, analyse and recommend solutions that satisfy the business needs while continually exploring and assessing options for value add;
- Supporting clients with change management activities;
- Design test cases and conduct user acceptance testingm integration & system testing.
Requirements:
- Corporate rate gym membership;
- Experience as a Business Analyst in the Travel, Hospitality and/or Airline sector;
- Use of Product and Project management tools (e.g Jira);
- Access to an employee assistance website and telephone helpline;
- Knowledge of CRM systems;
- 5% company related performance bonus;
- Negotiation skills along with excellent listening skills;
- Cycle to work scheme;
- Annual pay review;
- Knowledge of analysis and development techniques such as Agile & Waterfall, however the environment is predominantly Waterfall;
- Costco membership;
- Education or professional qualification;
- Organising and running workshops;
- 25 days annual leave (in addition to bank holidays), plus 5 days buy or sell holiday scheme, giving you up to 30 days holiday per year;
- Strong understanding of automation processes and methodologies.