Meeting & Events Operations Manager

Meeting & Events Operations Manager Job Description Template

Our company is looking for a Meeting & Events Operations Manager to join our team.


  • Oversee and manage all Meeting Events operations;
  • Ensure communication meetings are conducted and post-meeting minutes generated;
  • Set achievable budgets and other short- and long-term functional goals;
  • Maintain exceptional levels of customer service;
  • Manage staff performance issues in compliance with company policies and procedures;
  • Ensure compliance of brand standards;
  • Evaluate guest satisfaction levels with a focus on continuous improvement;
  • Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development;
  • Recruit, manage, train and develop the Meeting Events team;
  • Optimise sales and contain costs, identifying any areas for action;
  • Awareness of trends and propose ideas to build the range and quality of Conference and Banqueting.


  • Exceptional communication skills;
  • Strong knowledge of hotel/leisure/service sector;
  • Exceptional leadership skills to create a winning team;
  • Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty.