Customer Care Administrator Job Description Template
Our company is looking for a Customer Care Administrator to join our team.
Responsibilities:
- Creating orders;
- Handling defects;
- Sending out letters;
- File management;
- Preparing and uploading paperwork;
- Assist with defect volume management within the CRM system which may include correspondence and dialogue with key contractors;
- Update defect log when required;
- Periodically Support Customer Care Coordinators in dealing with customers;
- Answering all incoming calls from tenants, homeowners and clients regarding all maintenance issues on properties;
- Logging all customer advisor contact via internal system;
- Distribute emails promptly and correctly from the main customer care inbox as and when required;
- Ordering materials via internal procurement system;
- Collating data on Excel reports;
- General administrative support;
- Undertake all administration to support customer escalations and settlements.
Requirements:
- A polite, tactful and assertive attitude;
- Excellent communication skills;
- Ability to work efficiently in a fast paced, pressurised environment;
- Ability to prioritise workload;
- Highly Organised;
- 5 GCSE`s or equivalent, including Maths & English;
- Experience of customer care within the building industry would be an advantage;
- Confident communicator;
- Excellent IT skills including Excel and Word;
- Ability to work well as part of a team;
- Competent understanding of Microsoft Office, Excel, Outlook;
- Excellent organisational skills;
- Able to interpret complaints and recognise communications that require escalation.