Customer Care Administrator

Customer Care Administrator Job Description Template

Our company is looking for a Customer Care Administrator to join our team.


  • Creating orders;
  • Handling defects;
  • Sending out letters;
  • File management;
  • Preparing and uploading paperwork;
  • Assist with defect volume management within the CRM system which may include correspondence and dialogue with key contractors;
  • Update defect log when required;
  • Periodically Support Customer Care Coordinators in dealing with customers;
  • Answering all incoming calls from tenants, homeowners and clients regarding all maintenance issues on properties;
  • Logging all customer advisor contact via internal system;
  • Distribute emails promptly and correctly from the main customer care inbox as and when required;
  • Ordering materials via internal procurement system;
  • Collating data on Excel reports;
  • General administrative support;
  • Undertake all administration to support customer escalations and settlements.


  • A polite, tactful and assertive attitude;
  • Excellent communication skills;
  • Ability to work efficiently in a fast paced, pressurised environment;
  • Ability to prioritise workload;
  • Highly Organised;
  • 5 GCSE`s or equivalent, including Maths & English;
  • Experience of customer care within the building industry would be an advantage;
  • Confident communicator;
  • Excellent IT skills including Excel and Word;
  • Ability to work well as part of a team;
  • Competent understanding of Microsoft Office, Excel, Outlook;
  • Excellent organisational skills;
  • Able to interpret complaints and recognise communications that require escalation.