Service Desk Specialist

Service Desk Specialist Job Description Template

Our company is looking for a Service Desk Specialist to join our team.


  • Provide an elevated messaging service;
  • Operate using SharePoint;
  • Create reports on progress to Senior Management;
  • Ensure the response levels for the client’s service centre phone systems and incident management ques are maintained;
  • Directly assist clients with any end-user issue for general faults, request identification and resolution;
  • Show leadership and take on ad-hoc projects while working on BAU;
  • Create agenda for team meetings and coordinate profile migrations.


  • Microsoft Qualifications;
  • ITIL qualifications;
  • Mobile Apps (Blackberry Work; Blackberry Access; Blackberry Connect);
  • Virtual Desktop Infrastructure (desirable);
  • Good communication skills;
  • Helpdesk / Call Management system;
  • Trading applications, such as MMI, Market View, Trading Technologies;
  • Self-starter with great problem-solving skills;
  • Experience with Helpdesk/ Call management system (desirable);
  • VDI (Virtual Desktop Infrastructure);
  • Citrix Environment;
  • Active Directory;
  • Trade floor / Investment Banking Support Experience;
  • Ability to articulate to Stake Holders;
  • MS Outlook / Exchange.