Technical Administrator

Technical Administrator Job Description Template

Our company is looking for a Technical Administrator to join our team.


  • Maintaining of customer portal systems;
  • Assisting with identification of stock and non-stock consumables items on customer BOMs;
  • Importing of completed and verified BOMs into Epicor system;
  • Assisting with the assessment and improvement of current automated component matching systems;
  • Verifying customer BOM conversion pre-import;
  • Co-ordinate dispatch, delivery, invoicing and other operational activities;
  • Log technical enquiries on to system;
  • Maintain the register of manuals;
  • Delivery of training to internal employees on quality standards and hygiene;
  • Maintain and promote high personal standards in environment, safety, health, security and quality and to be a great team player;
  • Management of various spreadsheets (e.g. those denoting statuses of projects, training, review responses and actions);
  • Ensure that all customer queries received are handled within twenty-four hours;
  • Providing excellent customer service at all times;
  • Completing necessary documentation for exporting including custom declarations;
  • Processing sales orders for existing and new customers.


  • Demonstrate an area of technical specialism such as networking, messaging, CRM, Virtualisation, Telephony etc;
  • Experience of working effectively within a team and ability to work to own initiative;
  • In depth knowledge of NRSWA and TMA primary legislation including all relevant supporting codes of practice;
  • Experience of working with Cadent IT systems SAP, EToN and Click;
  • Competent at producing technical drawings including process maps with Visio software;
  • Ability to read and interpret customer drawings and schematics;
  • Must be able to gain Security Clearance;
  • Proven experience of providing administrative support for operational teams in a pressurised environment;
  • GCSE in English, Maths and IT;
  • Knowledge of Citrix 7.x and (or) Netscaler (ADC) desirable;
  • Professional attitude;
  • Evidence of maintaining productive relationships with key stakeholders internal and external including Highway Authorities and Contractor Partners;
  • A friendly and approachable working manner;
  • Process-driven way of working with good technical mind;
  • Happy to work in a small and close-knit team.