Visitor Experience Assistant

Visitor Experience Assistant Job Description Template

Our company is looking for a Visitor Experience Assistant to join our team.


  • Host and help brief school parties and other groups and help manage visitor flow, especially when large groups are visiting;
  • Provide details of, and sell admissions tickets, promote Gift Aid and upsell guidebooks;
  • Promote and distribute multimedia companions where appropriate;
  • Assist with telephone, mail order and online enquiries and orders;
  • Cash handling;
  • Ensure all visitors enquiries are dealt with swiftly and efficiently;
  • Proactively sell merchandise and recommend products;
  • Provide a first-class welcome to all visitors on arrival;
  • Any other reasonable duties which may be directed by line management;
  • Be a point of contact and provide exemplary customer service across the site and at key locations;
  • Attend occasional communication and training sessions outside core working hours;
  • Assist with stock-flow from goods-in to shopfloor;
  • Provide a first-class departure, seeking feedback and collecting data;
  • Assist with commercial retail routines and Visual Merchandising;
  • Actively promote all onsite activities including talks, tours, and special events.


  • Enjoy and have experience of working confidently with the general public, children and young people;
  • Excellent customer care skills;
  • Excellent communication and interpersonal skills and an understanding of different visitors’ needs;
  • Ability to acquire excellent knowledge of our products, services, museum content, procedures, departmental structure and key contacts;
  • Ability to use initiative and work effectively under pressure.