Service Assurance Engineer – Java Technology

Service Assurance Engineer – Java Technology Job Description Template

Our company is looking for a Service Assurance Engineer – Java Technology to join our team.


  • Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking;
  • Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time;
  • Demonstrate the ability to collaborate and contribute to established goals;
  • Function as a member of a DevOps Team following the agile practice to provide design inputs and operational standard methodologies;
  • Proficient at handling and resolving Incidents and Events;
  • Effectively participate on a bridge and escalate as part of a larger incident management process;
  • Liaise between Global Infrastructure: Collaborate and partner with development teams and interfacing business teams;
  • Drive Problem resolution and create user stories;
  • Provide monitoring/oversight of key application performance and capacity constraints to mitigate potential incidents before they impact the customer;
  • Service Assurance – Instill a service assurance mindset and execution to a portfolio or set of customer experiences/journeys;
  • Effectively communicate to business and leadership on restoration;
  • Conduct data mining/analysis activities to provide actionable insights to support issue identification, resolution, etc.


  • ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management;
  • Lead and Implement plans for disaster recovery, high availability, issue mitigation, contingency, and security as needed;
  • Experience with debugging techniques for root cause analysis of issues;
  • Exposure and experience with Java, JEE, Spring, SpringBoot;
  • Experience with identifying Application / Infrastructure risks and mitigation strategy and ability to work with others to ensure risks are mitigated;
  • Develop custom automation in order to streamline support processes;
  • Experience with HTML/XHTML, CSS, JavaScript (React & Node), AJAX, DOM, and version control systems (such as svn, git);
  • General of distributed (multi-tiered) systems, algorithms, data structures, relational databases and NoSQL databases.

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