Account Management Director directs and oversees the account management team. Implements short- and long-term strategies for client retention and growth while ensuring that the account management team delivers cost-efficient, quality service. Being an Account Management Director develops or has major input into the development of overall sales targets and quotas. May be personally responsible for managing strategically important accounts. Additionally, Account Management Director may make suggestions for product improvements or expanding sales channels. Typically requires a bachelor’s degree. Typically reports to top management. The Account Management Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Account Management Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Account Manager / Account Director Job Description Template
Our company is looking for a Account Manager / Account Director to join our team.
Responsibilities:
- Hold and understand the Client/Agency contract on all Client accounts and be fully versed in the Clients’ financial planning cycle/accounting system;
- Take and active understanding of clients’ business objectives, communication objectives and the role of the Agency in relation to these;
- Developing close and productive client relationships, dealing directly with clients as needed;
- Brief, direct and inspire the Creative, Development, Design and Testing/Optimisation teams;
- Manages the global Account Management team and works closely with the regional leaders to ensure an effective fit within the matrix organization;
- Promotes the customer success management function across the MEWS organization;
- Works with the Company’s executive management to develop and implement the solution and services strategy;
- Building proposals and customizing ideas for clients;
- Achieve and exceed individual sales and business targets;
- Working closely with delivery management to ensure successful delivery through an integrated model;
- Working closely with the Creative, Editorial and Account Servicing teams to successfully execute advertising campaigns;
- Driving account revenue within the client/account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services;
- Report to regional head on new market trends and opportunities to grow incremental revenue;
- Ensure you manage expectations of all clients by communicating through meetings, verbal and email communication;
- Understand the intersection between technology, customers and business.
Requirements:
- Strong organisational and time management skills;
- Strong communication skills both oral and written;
- IT Literate and able to use software such as Tharstern or similar;
- Be able to provide creative solutions to issues;
- Extensive knowledge of POS, cardboard engineering, print processes, and manufacturing;
- Past experience of working in a fast-paced environment is essential;
- 2 to 3 years experience of liaising with clients;
- Have independent problem-solving skills;
- History of successful IT delivery while directly managing teams of 30+ FTEs;
- Able to work independently and effectively is a must;
- Experience working with distributed IT delivery;
- Strong grasp and proven experience in Agile methodologies and delivery;
- Strong negotiation & PR skills;
- A go-getter and time-efficient individual;
- Minimum of 8 years in the Publishing and Business Information domain.