Community Manager Job Description Template
Our company is looking for a Community Manager to join our team.
Responsibilities:
- Positive, enthusiastic and able to adapt to fast-changing situations;
- Happy taking ownership of problems and finding ways to solve them;
- Confident using MS Office and other basic IT packages;
- Build relationships with players and industry professionals;
- Positively engage across all channels as a representative of Frontier;
- Ensure connectivity between internal and external communities;
- Help define and implement the company’s Community strategy to achieve business objectives;
- Maintain a comprehensive set of guidelines and policies for Community;
- Organise and participate in events and groups to build communities and grow awareness;
- Generate and host original content for our channels (Twitch/YouTube/events) to raise product visibility and awareness;
- Planning and scheduling initiatives to drive engagement within the relevant communities;
- Plan and execute community activities to support business events;
- Manage functional touch points within the organization, aligning developments and requirements to continuously evolve Community;
- Analyze community behavior, forming strategies that directly boost engagement;
- Help plan, design, and execute larger-scale community initiatives.
Requirements:
- Dealt with crisis management and interacting with the audience;
- Educated to degree level or equivalent experience in Community / Social Media Management, Communications or Marketing;
- An adaptable TOV to be in-line with the client and accounts angle;
- Ability to use the Adobe Creative Suite tools;
- Keeps up to date with the latest social trends and been a voice to others;
- A proficient social creative copywriter;
- Advanced knowledge of the Social Media and Community landscape, including newly emerging platforms;
- Knowledge of measuring success on social and community platforms and an understanding of how this could tie back to wider business goals;
- Identified opportunities to optimise content to gain maximum audience reach and engagement;
- Excellent written and verbal communication ability, able to communicate clearly and precisely to our community and internal stakeholders;
- Used content planning and scheduling tools such as Trello, Spreadfast and Buffer;
- Able to gather and share community feedback internally in an energetic and inclusive manner, even when dealing with challenging feedback;
- Experience running large scale social media channels across the traditional and emerging platforms;
- Experience using social media listening, publishing and analytics tools (e.g. Spreadfast, Linkfluence, Sprout Social, etc);
- Strong problem solving and organisational abilities.