Credit Controller Job Description Template
Our company is looking for a Credit Controller to join our team.
Responsibilities:
- Resolving any account or invoice queries;
- Liaising with customers to resolve any queries;
- Building and maintaining relationships, both internally and externally;
- Reconcile the ledger to ensure that all payments are accounted for and correctly posted;
- Prepare cheques received for banking;
- Batch, post and allocate all payments;
- Suggesting any improvements for procedures and processes;
- Work closely with other elements of the finance department to ensure that month end and year end deadlines are met;
- Chasing arrears on behalf of clients;
- Attend meetings to provide an update on the financial situation of the firm;
- Developing client relationships;
- Sending out customer statements;
- Liaise with customers in relation to account queries escalating to manager when appropriate;
- To pro-actively chase payments on behalf of clients;
- Process customer refunds.
Requirements:
- Significant experience in credit control;
- Manage aged debt and cash collection in line with set KPI’s;
- Fair trade and overseas development: it is essential for our employees to have an understanding of the main issues;
- Experience working within high volume Credit Control;
- Allocation to accounts when paid;
- Highly Organised;
- Ability to work to deadlines, KPIs and collection targets;
- Proven ability to reduce debt whilst maintaining good customer relationships;
- High level of customer service;
- Organise the debtor’s ledger and input payments onto the internal system;
- A minimum of 5 GCSEs at Grade A-C or 9-4;
- Organised and calm under pressure;
- Able to use your own initiative as well as working effectively as part of a team;
- A strong understanding or Purchase Ledger;
- Ideally 2 years credit control experience in a mid to large sized company.