Credit Control Clerk

Credit Control Clerk Job Description Template

Our company is looking for a Credit Control Clerk to join our team.


  • Pro-actively chasing debt by telephone letter an email;
  • Maintaining daily cash collection figure, banking;
  • Any ad hoc projects as required by the Head of Credit Control and the Group Financial Controller;
  • Take responsibility and ownership of a portfolio of customer accounts and collect the debts in line with the company’s credit terms;
  • Raising credit invoices;
  • Ensure BACS account is reconciled daily and payments are allocated accordingly;
  • Ensuring payments are received within payment terms by managing customer accounts;
  • Day to day management of a number of ledgers and supporting other departments to deliver excellent service;
  • Contact clients to chase payments by following the process as outlined by the Head of Credit Control;
  • Management of the ledger to minimise bad debt and resolve invoice and client queries;
  • Telephone and email chasing up to collection;
  • Ensure that customer accounts are up to date through allocating cash to customer accounts as appropriate on a daily basis;
  • Communicating regularly and resolving any queries;
  • Escalate overdue accounts to Credit Control Supervisor for suspension in the event of non-payment;
  • Chasing customers for payment of overdue debt.


  • Strong attention to detail;
  • Effective team player;
  • At least 2 years experience in credit control;
  • Excellent organisational skills;
  • Friendly, driven, ambitious;
  • Team Player;
  • Experience working for a big company;
  • Strong relationship building skills;
  • Experience working in a large team;
  • Able to handle high volumes of work;
  • Confident dealing with queries;
  • Experience in BACs payments, dealing with card and cheque payments;
  • Pro-active debt chasing;
  • High level of accuracy and attention to detail;
  • Experience dealing with a high value ledger and a high volume of accounts.