engineering services manager Job Description Template
Our company is looking for a engineering services manager to join our team.
Responsibilities:
- Contribute to the optimization of the delivery of Service to our customers across the globe. Provide input into the evolution of processes;
- Perform any other tasks (deemed as being within your capability) as required;
- Ownership of our customers’ SLA’s, achieve great customer satisfaction, and exceed your performance KPI’s;
- Buy into developing a smart, self-organising team, that prioritises knowledge acquirement and professional development to achieve high performance.
Requirements:
- Well organised with good attention to detail and excellent verbal / written communication skills;
- Experience of using service management tools and managing client incidents;
- Experience of managing customer queries in a timely manner (meeting set SLA’s);
- Fluency in Norwegian, Dutch, or French;
- ITIL Certification;
- Team player and ability to work under pressure with advanced level of self-organization and initiative;
- Cisco certifications or experience working with Cisco Technologies;
- Experience working with large global clients;
- Possess a committed and responsible attitude with focus on customer satisfaction;
- Focused on ongoing development and achieving results;
- Excellent customer service and trouble shooting skills;
- Network or System Administration experience (Working with Servers, Software-Network interactions, installing and configuring Hardware and Software).