engineering services manager

engineering services manager Job Description Template

Our company is looking for a engineering services manager to join our team.

Responsibilities:

  • Contribute to the optimization of the delivery of Service to our customers across the globe. Provide input into the evolution of processes;
  • Perform any other tasks (deemed as being within your capability) as required;
  • Ownership of our customers’ SLA’s, achieve great customer satisfaction, and exceed your performance KPI’s;
  • Buy into developing a smart, self-organising team, that prioritises knowledge acquirement and professional development to achieve high performance.

Requirements:

  • Well organised with good attention to detail and excellent verbal / written communication skills;
  • Experience of using service management tools and managing client incidents;
  • Experience of managing customer queries in a timely manner (meeting set SLA’s);
  • Fluency in Norwegian, Dutch, or French;
  • ITIL Certification;
  • Team player and ability to work under pressure with advanced level of self-organization and initiative;
  • Cisco certifications or experience working with Cisco Technologies;
  • Experience working with large global clients;
  • Possess a committed and responsible attitude with focus on customer satisfaction;
  • Focused on ongoing development and achieving results;
  • Excellent customer service and trouble shooting skills;
  • Network or System Administration experience (Working with Servers, Software-Network interactions, installing and configuring Hardware and Software).