Resource Controller Job Description Template
Our company is looking for a Resource Controller to join our team.
Responsibilities:
- Ensure full compliance with relevant health and safety requirements;
- Responsible for compliance with all company policies, systems and procedures;
- Monitor job completion times and appointments kept and highlight any issues as appropriate;
- Identify any problems, potential causes and assist in setting appropriate actions to maintain KPI turnaround times;
- Responsible for the handling of customer complaints and onward referral;
- Carry out any other duties necessary from time to time in support of the business;
- Monitor daily work volumes ensuring efficient use of resources to meet turnaround timescales and ensuring achievement of maximum efficiency;
- Responsible for answering the telephone to clients and assisting them with their queries, including managing appointments;
- Liaise with line management to resolve issues relating to missed appointments or job related problems;
- Be alert and responsive to continuous improvement and process change.
Requirements:
- Excellent team player;
- Excellent customer service skills;
- The ability to communicate effectively at levels commensurate with role, both verbally and in writing;
- Strong attention to detail;
- Organisational skills necessary to manage and organise own workload and to comply with applicable deadlines;
- Highly self motivated and ability to use initiative, when necessary;
- The ability to respond to changing priorities in order to meet deadlines;
- Ability to identify, evaluate and respond to situations quickly and methodically.