Senior Client Manager

Senior Client Manager Job Description Template

Our company is looking for a Senior Client Manager to join our team.


  • Motivating and collaborating with agency teams;
  • Supporting our Business Development team with fee estimates and scopes of work for new client opportunities;
  • Writing project case studies and best practice summaries;
  • Providing support and mentorship to new/junior members of the team;
  • Creating and managing project budgets; writing cost estimates/proposals, timing plans, clear and concise contact reports, status reports etc;
  • Managing project scoping and planning, briefing, resourcing, forecasting, invoicing;
  • Preparing and taking responsibility for project billing each month, alongside finance;
  • Managing the internal team to ensure work is produced on time, to brief, on budget and to required profit margins;
  • Sharing industry news, market trends, competitor activity, and inspiring articles, podcasts among the internal team and to clients;
  • Championing inspiring brief writing and an intelligent meeting culture;
  • Identifying organic business opportunities with existing Clients – playing a lead role in converting new prospects and proactive initiatives;
  • Build and nurture client relationships, becoming a trusted partner;
  • Gatekeeper for client-agency interactions – ensuring clear roadmaps, providing clear and appropriate lines of communication and managing expectations;
  • Reviewing and proof-reading work to ensure consistency and accuracy.


  • Category-specific experience a major advantage;
  • Proven experience in client relationship management, ideally within a creative agency;
  • Graduate or equivalent;
  • Proficient in key IT software systems (e.g. Microsoft Word, Excel, PowerPoint, Outlook);
  • Experience of reporting and resourcing programs such as Maconomy and Sales Logix an advantage.