BI Data Analyst Job Description Template
Our company is looking for a BI Data Analyst to join our team.
Responsibilities:
- Delivering insight to dialler and CRM data, understanding key metrics and making recommendations for improvements;
- Provide analytical support to the contact centre, identifying new opportunities for new initiatives and campaigns to improve conversion;
- Presenting findings to stakeholders at all levels;
- Produce BI and MI reporting utilising data across the business and provide actionable insight and recommendations;
- Deliver a variety of ad hoc analysis for all departments;
- Develop, manage and improve current BAU and regular reports;
- Taking briefs from stakeholders at all levels, understanding their requirements and answering business questions through data;
- Providing accurate and timely analysis for a variety of departments across the business;
- Creating easily digestible and interactive dashboards using data visualisation and BI tools;
- Identify trends and proactively troubleshoot;
- Managing self-serve reports, ensuring they are accurate, useful and being used effectively;
- Providing actionable insight from complex data, making recommendations for changes and improvements and continuing to monitor changes.
Requirements:
- Strong communication skills;
- Continuously looking for improvements;
- Ideally have experience using Power BI or similar platform;
- Ability to identify trend and tell a story from data;
- Advanced Excel user;
- 1+ years experience in a Data Analyst role;
- Attention to detail;
- Proven ability to build relationships with stakeholders at all levels;
- Strong problem solver, inquisitive personality and ability to work independently and proactively;
- 2 years+ experience in a similar Data Analytics role using SQL;
- Experience producing BI Analysis and visualising data in dashboards using tools such as Tableau, Power BI, Qlikview etc;
- Experience presenting complex data and information in a easily understandable way to a non-technical audience;
- Experience in other tools such as R, Python, Google Analytics, CRM tools, Alteryx would be useful but not essential;
- Strong SQL experience is essential (scripting, querying database etc);
- Proven ability to tell a story from data and relate it to the business, making recommendations.