Operations Analyst Job Description Template
Our company is looking for a Operations Analyst to join our team.
Responsibilities:
- Escalate issues requiring a greater level of attention to the Major Incident Management team for agreement on the best approach to resolution;
- Create and manage an operational change process;
- Work on various shifts which will cover a ‘follow the sun’ support model across 3 Global centres;
- Manage and/or coordinate large/complex Operations, Corporate or Business initiatives/projects (excluding regulatory initiatives/projects);
- Monitoring, maintaining and verifying the format of various forms of Technical Reports;
- Support the UK Senior Management Regime with reporting and oversight support;
- Help lead and coordinate on EMEA Operations Recovery & Resolution initiatives;
- Coordinate termly review meetings with SMT, celebrate success, identifying issues and finding solutions;
- Maintaining records of critical defects sent weekly by fleet managers and head of marine operations every Saturday to general manager;
- Completion of regular monthly and ad hoc reports;
- Production of Operations papers and reporting for 2nd & 3rd line Committees and Councils;
- Technical gap analysis;
- Building new relationships and maintaining the relationships we have with our current customers;
- Identifying and winning work within the Defence sector;
- Admin liaison on projects.
Requirements:
- Ability to communicate concisely, effectively and instil confidence within the Major Incident, professional services and engineering teams;
- Outstanding written and verbal communication skills;
- Willing to take ownership of issues and follow them through to successful completion;
- A professional and friendly demeanor;
- Settlements or back office experience;
- A strong work ethic and a proactive approach;
- Excellent organisational and prioritisation skills;
- Worked in Service operations within an enterprise organisation;
- People and service orientated with a desire to provide a high-quality service to customers and users;
- Other soft skills – self-starter, pro-active, energy/drive, open minded, flexible, can work independently;
- Experience solving problems and providing practical insights from data, with strong commercial/ business acumen;
- Strong proficiency in Excel/ G-Sheets with demonstrated experience in building excel models to solve business problems end-to-end;
- Experience with SQL/ Tableau/ Looker/ visualization and analytic tools, is a plus;
- Experience in product development, from defining features/ prioritisation to interacting with developers – is a plus;
- Problem solving and ability to work creatively.