Customer Service Adviser Job Description Template
Our company is looking for a Customer Service Adviser to join our team.
Responsibilities:
- Order certificates from registry offices and consolidate the expenses;
- Providing a consistent and helpful point of contact;
- To raise invoices in accordance with the file and agreed process;
- Receive, distribute and record post, data entry and filing;
- To use a range of software applications (Word/Excel/ Outlook) to record work and liaise with referral companies and other involved parties;
- Helping out on the shop floor when needed;
- Receive and act upon patient ring back calls, activating the order and delivery sequence;
- General administration tasks as and when required;
- Engage with customers via telephone, mail and emails;
- Keep updated records using the in house database;
- Developing client relationships;
- Taking orders and inputting onto their SAP system;
- Assist, review and assess claims for potential clients who may have a claim for flight delay compensation;
- Acting as a point of contact between associated parties, customers and patients ensuring information is disseminated to all;
- Dealing with product add-ons / cancellations.
Requirements:
- Managing and forging excellent relationships within a designated portfolio of accounts;
- Monitoring and championing outstanding orders through the business;
- Dealing with customer calls, emails ensuring a first class service is maintained;
- Account Set Up;
- Liaising with projects team to ensure development activities for customers to meet agreed time scales;
- Willingness to learn new skills;
- Effective communication skills, both written and verbal (to include effective telephony skills);
- The ability to communicate and build rapport with people at all levels;
- Effective time management skills and attention to detail;
- Keen eye for detail;
- To be able to work independently through own initiative as well as being an effective member of a team;
- Excellent customer service skills;
- Able to demonstrate flexibility and adaptability at all times;
- Organised and methodical;
- Good IT skills, knowledge of MS Word, MS Excel and Outlook.