Entry level IT Support

Entry level IT Support Job Description Template

Our company is looking for a Entry level IT Support to join our team.


  • Handle 1st line IT problems;
  • End of ticket customer service calls;
  • Update customers through tickets, over the phone and face to face;
  • Prioritise customers based on SLAs.


  • Any qualifications in IT would be preferable e.g. BTEC, A-Level, Degree;
  • Willingness to complete external qualifications (you will not be required to pay for these);
  • An interest in a career in IT;
  • Great customer service skills.