Entry level IT Support Job Description Template
Our company is looking for a Entry level IT Support to join our team.
- Handle 1st line IT problems;
- End of ticket customer service calls;
- Update customers through tickets, over the phone and face to face;
- Prioritise customers based on SLAs.
- Any qualifications in IT would be preferable e.g. BTEC, A-Level, Degree;
- Willingness to complete external qualifications (you will not be required to pay for these);
- An interest in a career in IT;
- Great customer service skills.