IT Support

IT Support Job Description Template

Our company is looking for a IT Support to join our team.


  • Resolve as many queries on first contact as possible;
  • Setting up new starters joining the bank;
  • Implementing software and hardware upgrades;
  • Producing employee IT training manuals/user guides as and when required;
  • Supporting the implementation of IT sales and operational systems for business processes, including setting out such processes;
  • Support the banks IT infrastructure and system maintenance;
  • Assist with research and report on new banking technologies;
  • Fix any issues associated with PC’s , printers and other technologies;
  • Hardware and network problems for approximately 300 employee and client users;
  • Responsible for solving a range of software;
  • Maintaining the database;
  • Daily system health checks and liaising with and assisting office maintenance staff;
  • Procurement;
  • Managing the IT service provider on day-day issues;
  • First point of contact for all PC support activity.


  • Ability to diagnose IT & AV problems from conversations with users with a wide variety of technical understanding;
  • An IT related qualification and one to two years’ experience is desirable;
  • Constantly develops understanding of the services provided by the area of work to provide accurate help and assistance to customers;
  • Ability to prioritise own workload and to handle a number of competing tasks to meet deadlines;
  • Ability to clarify non-routine matters and explain complicated matters clearly both verbally and in writing;
  • Liaises with a variety of contacts to disseminate information in the right format at the right time;
  • Full training will be given, but knowledge of Windows and Microsoft Office applications is essential;
  • Ability to deliver a consistently high standard of customer-focussed service, ensuring that customers’ needs are understood and met;
  • The successful applicant will have a friendly, outgoing personality and will be eager to learn;
  • Virtualisation, Active Directory, Cisco unified communication, AV control, MS Office proficiency.