Service Coordinator Job Description Template
Our company is looking for a Service Coordinator to join our team.
Responsibilities:
- Duties in other departments of the business during times of peak workload;
- Management of certificates including filing, expiration dates and obtaining of;
- Liaising with other departments;
- To assist with answering the office telephones as required;
- To meet office targets as set by the directors;
- Maintain effective updates to the company operating system;
- Conducting telephone interviews;
- Formal quotation for the service works;
- Resource planning;
- Scheduling engineers;
- Taking incoming calls from customers with service issues;
- Liaising with customers regarding their requirements and troubleshooting issues;
- Making sure PPM works meet legal deadlines & that current certs do not expire;
- Providing regular updates to customers and clients;
- Filing and organisation of Service Department emails, quotes, and engineers photos, engineer’s documents, scanning paperwork when required.
Requirements:
- Experience within a fast-paced Service Coordinator role controlling mobile engineers;
- Polite and professional phone manner;
- High level of customer service;
- The ability to work as part of a team is key;
- Proficient in Microsoft Office, especially Excel;
- Highly Organised;
- Communication skills to an extremely high standard, both via telephone and e-mail;
- Opening company accounts for clients and sending client letters confirming their new account details;
- Computer literate; thorough working knowledge of MS Office, with use of database systems a strong advantage;
- Educated to a high standard;
- Filing and organisation of Service Department emails, quotes, and engineers photos, engineer’s documents, scanning paperwork when required;
- Mature outlook;
- Enjoy working with people of all age groups and backgrounds;
- Strong interpersonal skills;
- Scheduling/Planning.