Junior Travel Consultant

Junior Travel Consultant Job Description Template

Our company is looking for a Junior Travel Consultant to join our team.


  • Provide professional, knowledgeable, accurate service to clients via email and telephone;
  • Compliance with initiatives;
  • Ensure complaints are escalated to Team Manager;
  • Demonstrate knowledge and expertise of systems and processes once trained;
  • To ensure full use of technology;
  • Take full responsibility for enquiry from initial request to completion;
  • Meet Individual goals and objectives as set by Operations Manager;
  • Support company goals and objectives;
  • Compliance with all company processes and procedures including quality control checks;
  • Process bookings, tickets, amendments, reissues and refunds;
  • Ensure all requests are handled within Service Level Agreements.


  • Ability to want to learn new processes and products;
  • Work under pressure;
  • Ability to work as part of a team and individually;
  • Proactive approach to problem solving;
  • Computer skills – Microsoft Office (Word, Excel & Outlook) experience essential;
  • Be able to deliver a high level of customer services at all times;
  • Effective time and workload management;
  • Great interpersonal and communication skills;
  • Attention to detail;
  • Excellent organisational and time management skills;
  • Ability to use initiative and work with little supervision.