Senior Claims Handler

Senior Claims Handler Job Description Template

Our company is looking for a Senior Claims Handler to join our team.


  • Ensure documents are stores according to audit requirements;
  • Maintaining claim files;
  • Maintaining accurate records on Claims system;
  • Achieve personal and department performance targets;
  • Be flexible within the role to undertake other duties as assigned by your Team Manager;
  • Monitoring the credit hire period and providing both insurers and clients with regular updates on the progress of their claim;
  • Making all liability enquires necessary to allow you to negotiate settlement of customer claims on the best possible terms;
  • Liaising with vehicle repair garages in obtaining updates on client vehicle repairs;
  • Liaise with Clients regarding settlement of complex/high value cases;
  • Identification and resolution of potential fraud, repudiation and voidance;
  • Manage the teams daily diaries;
  • Liaising with insurance companies for the instruction of their engineer and obtaining settlement of the clients’ vehicle damages;
  • Manage sensitive, complex claims arising from Motor/Property/SME/Agri lines of business;
  • Review engineers report/vehicle damages;
  • Using your extensive knowledge of case law or other information to negotiate with insurance companies regarding liability.


  • Good IT Skills in particular MS Office package;
  • Exposure to MOJ Portal;
  • Ability to capture and resolve all complaints appropriately;
  • Ability to work autonomously and follow defined processes;
  • Excellent communication skills, both written and verbal;
  • Experienced in Third Party Property Damage, Credit Hire Defence and Uninsured Loss Recovery;
  • Previous experience as a Property Claims Handler / Claims Adjuster ESSENTIAL;
  • Good standard of education;
  • Previous experience with High Net Worth Insurance Claims;
  • Good attention to detail and the ability to prioritise workloads;
  • Previous insurance administration experience;
  • Experience of Personal Lines preferred in particular HNW property claims;
  • Good understanding of Claims Systems;
  • Good understanding of the broker and client operational environment;
  • Awareness of the impact of regulations and FSA.