Claims Handler Job Description Template
Our company is looking for a Claims Handler to join our team.
Responsibilities:
- Data input, ensuring all information is captured and inputted onto internal systems;
- Co-ordinate with car part suppliers to order parts;
- Document all call information according to standard operating procedures;
- Work independently and use initiative to double check own work and go back through emails or previous correspondence;
- Handling of removal claims from first notification to final settlement;
- Claims and office administration;
- Responsible for the proactive management of a caseload to avoid unnecessary litigation and ensure effective resolution;
- Identifying and escalating negative trends or concerns;
- Providing exceptional customer service;
- Maintain diaries;
- Manage the collection and process of payments;
- Administrative tasks;
- Work to call centre KPIs;
- Resolves claims issues which may have a major impact on claims settlements and business retention;
- Dealing with enquiries.
Requirements:
- Ability to effectively solve problems, negotiate and think on his/her feet;
- Ability to follow routine procedures effectively at pace;
- Computer experience in Microsoft Word & Excel;
- Excellent written and verbal communication skills;
- Clear spoken English;
- Ability to prioritise and organise workload effectively;
- Knowledge of contract law, local insolvency procedures;
- The desire to study towards Insurance qualifications;
- Good communicator / ability to convince about decisions taken;
- Very good policy knowledge;
- Experience of dealing with residential property insurance claims;
- Full UK driving licence;
- The ability to prioritise and work efficiently within a fast-paced working environment;
- Good written English in formal letters and emails;
- Good English and Written Skills.