Claims Handler

Claims Handler Job Description Template

Our company is looking for a Claims Handler to join our team.


  • Data input, ensuring all information is captured and inputted onto internal systems;
  • Co-ordinate with car part suppliers to order parts;
  • Document all call information according to standard operating procedures;
  • Work independently and use initiative to double check own work and go back through emails or previous correspondence;
  • Handling of removal claims from first notification to final settlement;
  • Claims and office administration;
  • Responsible for the proactive management of a caseload to avoid unnecessary litigation and ensure effective resolution;
  • Identifying and escalating negative trends or concerns;
  • Providing exceptional customer service;
  • Maintain diaries;
  • Manage the collection and process of payments;
  • Administrative tasks;
  • Work to call centre KPIs;
  • Resolves claims issues which may have a major impact on claims settlements and business retention;
  • Dealing with enquiries.


  • Ability to effectively solve problems, negotiate and think on his/her feet;
  • Ability to follow routine procedures effectively at pace;
  • Computer experience in Microsoft Word & Excel;
  • Excellent written and verbal communication skills;
  • Clear spoken English;
  • Ability to prioritise and organise workload effectively;
  • Knowledge of contract law, local insolvency procedures;
  • The desire to study towards Insurance qualifications;
  • Good communicator / ability to convince about decisions taken;
  • Very good policy knowledge;
  • Experience of dealing with residential property insurance claims;
  • Full UK driving licence;
  • The ability to prioritise and work efficiently within a fast-paced working environment;
  • Good written English in formal letters and emails;
  • Good English and Written Skills.