Average salary: £46,565 /yearly
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- £39k - £51k per annumEstimated...about cybersecurity, digital experiences, and identity and access management. The Customer Success Manager (CSM) is responsible for driving... ...engagement. - Work with Support and Engineering to manage escalations, communicate status to customers, and prevent repeat issues. -...SuggestedFull-time
- £39k - £50k per annumEstimated...role As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support... ...to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products...SuggestedFull-timeRemote
- £33k - £43k per annumEstimated...Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Are... ...credibility with IT and operations teams, and know when to escalate versus when to solve it yourself. You are also an operator who...SuggestedRemote jobLong-term contractFull-timeHybrid working
- ...Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building... ...Engineers as well as your peers at the same job level. - Properly de-escalate customers through expert communication and resource engagement,...SuggestedFull-timeRelief staff
£40k - £50k per annum
...administration, access, licences, training or technology supplier management. The ability to manage several competing priorities while... ...outsourced IT provider (MSP). Triaging technology requests, escalating issues and keeping users informed through to resolution. Leading...SuggestedRemote jobFull-timeOn-siteInterface Recruitment
Remote13 days ago- £35k - £45k per annumEstimated...Leading law firms and Fortune 100 companies trust our software to manage hundreds of thousands of filings daily. We are a diverse and... ...ensuring swift resolution and a seamless client experience. Escalate system-wide issues to the product team and look for commonalities...SuggestedRemote job40 hours/weekPermanentFull-timeMonday to FridayFlexible hours
- £77k - £100k per annumEstimated...clients to Do Great Things. As a trusted technology adviser and managed services provider, we help clients navigate continuous change... ...Key responsibilities - Acts as a client advocate and a point of escalations for client service delivery needs, including Sev-1/Sev-2 mainframe...SuggestedFull-timeHybrid working
- ...where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving... ...successful delivery of rollouts and help solve complex operational escalations and own development of Onboarding methodologies Monitor...SuggestedLong-term contract
- £64k - £83k per annumEstimated...Capital, and Spark Capital. Chainguard is looking for a Senior Manager of Professional Services - EMEA to lead delivery for a portion of... ...on-time delivery, and customer satisfaction KPIs - Serve as the escalation point for complex or at-risk engagements Team Leadership & Development...SuggestedFull-timeRemoteFlexible hours
£50k - £65k per annum
...Job Title: Account Manager Location: Remote - some travel throughout the UK will be required Salary: £50,000 - £55,000 with OTE Benefits... ...growth opportunities and strategic priorities. Act as a senior escalation point for operational, training and service-related requirements...Suggested40 hours/weekLong-term contractFull-timeRemoteMonday to FridayFlexible hoursRemotea month ago- £37k - £48k per annumEstimated...Overview: 2020 Companies is now interviewing for a remote Account Manager. The Account Manager will take on the management of key... ...performance using appropriate tools and techniques Report and escalate to management as needed Successfully manage the relationship...SuggestedRemote jobWeekly payLong-term contractWork from homeFlexible hours
- £50k - £64k per annumEstimated...simplify complex problems for others Confident to challenge and manage trade‑offs Understands how Operations, Policy, and System... ...design decisions Reduced rework and cross‑module issues Fewer escalations Increased customer confidence Less dependency on...SuggestedFull-timeHybrid workingRemoteFlexible hours
- £56k - £72k per annumEstimated...Customer Success to lead and develop a team of Customer Success Managers across our South EMEA region. This is a hands-on leadership... ...and complex customer situations. Act as the primary escalation point for at-risk customers. When required, personally manage...SuggestedRemote jobLong-term contractHybrid workingFlexible hours
- £65k - £84k per annumEstimated...Job Description About the role The Executive Operations Manager is a trusted partner to the CMO, responsible for turning... ...where projects require additional support, course correction or escalation. Bring structure, pace and transparency to strategic programmes...SuggestedFull-timeRemoteFlexible hours
- £63k - £85k per annumEstimated...TUI already deploying Parloa at scale. About the role: As Manager, Agent Architecture , you will build and lead the team that... ...strategic advice to scoping to end-to-end delivery. Serve as the escalation point when agent performance degrades. Quality and Best Practices...SuggestedFull-time
- £45k - £58k per annumEstimated...com. Job Summary Payscale is looking for an experienced Project Manager to support Implementations across the UK, Canada, North America... ...ownership for ensuring these mitigation plans are executed, or escalate as appropriate. - Promote a culture of continuous improvement on...Full-timeRemoteWork from home
£65k - £75k per annum
...and the digital delivery environment. Demonstrable experience managing senior stakeholder relationships. Experience managing SOWs,... ...-term growth and partnership. Lead client reviews, manage escalations and identify commercial, contractual and delivery risks before...Remote jobLong-term contractFull-timeHybrid workingOn-siteOlive Jar Digital Ltd
Remote1 day ago- £39k - £51k per annumEstimated...signals to identify churn risks early and take action before issues escalate Spot and develop upsell and expansion opportunities,... ...profile ~1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative...Full-timeRemote
- ...ownership, learning and constructive challenge. - Act as the senior escalation point, providing calm, evidence-led direction during incidents,... ...adoption, deprecations, sandbox strategy and environment management. - Evaluate and deploy AppExchange packages, assessing them against...Long-term contractFull-timeSeasonal
- £65k - £84k per annumEstimated...to the team, and create space for technical creativity. - Own escalation and resolution of complex operational and connectivity issues,... ...remit, priorities or structure. - Excellent communication and management skills, with the technical credibility to match. - Data/analytical...Full-timeOn-siteRemote
$24.15 per hour
...Maintain accurate CRM documentation for all customer interactions. Escalate complex technical or account issues appropriately. Meet... ...Preferred Skills: Empathy and active listening. Time management and self-discipline. Adaptability. Technical troubleshooting...Remote jobFull-timeHybrid workingFlexible hours- £60k - £79k per annumEstimated...Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to... ...Independently manage day-to-day decisions, proactively address risks, and escalate issues when appropriate. - Serve as a proficient user of core...Full-timeRemote
£45k - £50k per annum
...Salary: £45,000 - 50,000 per year Requirements: Experience managing software implementation projects (ERP and/or SaaS) Experience... ...Proactively manage project risks, issues, dependencies and escalations Collaborate with consultants, technical teams and internal stakeholders...Remote jobFull-timeArden Resourcing
Remote13 days ago£32.2k - £43.6k per annum
...growth, and help build a safer financial society. Overnight Team Managers are key to making that happen. You’ll lead a team of around 12... ...in Fraud at a level able to resolve complex and technical escalations. You have the ability to coach and develop teams and individuals...Immediate startRemoteWork from homeMonday to FridayNight shift£23.61k per annum
...Business Partner expectations and FCA regulatory requirements Manage each customer contact end-to-end, ensuring the most appropriate... ...timeframes Handle regulated complaints in line with FCA guidelines, escalating high-profile or contentious cases to the appropriate manager...Full-timeFixed-term contractRemoteShift workRotating shiftsWeekend work£70k - £80k per annum
...have made fixing that urgent. Sona is the AI-native workforce management platform for frontline organisations, with agents that match staffing... ...Produce clear, consistent documentation and status reports, escalating risks where required. Support our Land and Expand approach...Remote jobFull-timeHybrid workingOn-siteFlexible hours£60k - £70k per annum
...ability to develop integrated plans, roadmaps, dashboards and management information, while managing portfolio-level risks, issues, assumptions... ..., dependencies, actions and decisions, ensuring timely escalation and resolution. Provide constructive challenge and assurance...Remote jobPermanentFull-timeFixed-term contractTriad
Remote5 days ago- £42k - £55k per annumEstimatedJOB DESCRIPTION Job Title Customer Program Manager Job Description Be part of a team connecting patients with hospitals... ...decision-making, appropriately balancing risk-taking and issue escalation, and setting up detailed progress/escalation reports with clear...RemoteWork from homeFlexible hours
£37.69k - £46.05k per annum
...Services colleagues from across the University to drive progress, manage risks and support effective decision-making. You will help... .... Monitor risks, issues, dependencies and delivery progress, escalating matters appropriately. Engage proactively with academic and Professional...Hybrid workingFlexible hoursNight shift- £53k - £68k per annumEstimated...coach and develop a high-performing and engaged team of Recoveries Managers and handlers, and act as the senior operational point of contact... ...recovery attempts, personally leading on complex, high-value or escalated matters. • Provide the Director with clear operational MI,...Remote jobLong-term contractPermanentFull-timeTemporaryImmediate startWork from home
