Average salary: £46,565 /yearly
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- £101k - £132k per annumEstimated...fire within you. Region: US, UK, PH Location: Remote Reports To: Manager, Product Customer Success The Customer Success Team With a... ...and prioritization. - Co-ordinate all activities, enquiries and escalations with the client. - Clearly document and communicate technical configuration...SuggestedLong-term contractFull-timeRemote
- ...Job Description Role Summary The Client Services Manager has responsibility for Service setup and transition to Service... ...to act as the single point of contact for all service delivery escalations. Duties & Responsibilities ITIL/SIAM Service set up and transition...SuggestedOngoing contractFull-timeWork from homeFlexible hours
- £46k - £62k per annumEstimated...Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building... ...Engineers as well as your peers at the same job level. - Properly de-escalate customers through expert communication and resource engagement,...SuggestedFull-timeRelief staffRemote
- £28k - £37k per annumEstimated...Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United... ...follow-up and accountability for assigned clients, including escalations, aging tickets, SLA risks, outstanding actions, and backlog-...SuggestedRemote jobFull-time
- £51k - £67k per annumEstimated...from anywhere within the UK. Your new role As an Implementation Manager, reporting directly to a member of the Implementation Senior Leadership... ...implementations addressing issues where possible and/or escalating according to established protocol with cross-functional teams. -...SuggestedFull-timeRemote
- £58k - £76k per annumEstimated...fire within you. Job Description Senior Product Customer Success Manager Region: US, UK Location: Remote Reports To: Manager, Product... ...Quality assurance of CSM deliverables. - Assist CSMs with client escalations, acting as the first escalation point. - Partner with sales,...SuggestedFull-timeRemote
- £37k - £48k per annumEstimated...positioned to act on it. Working closely with clients, Account Management, Operations, Product, and Engineering, you’ll help deliver solutions... ...critical issues are accurately documented, prioritized, and escalated quickly when required. - Act as the customer advocate within...SuggestedFull-timeOn-siteRemoteWork from home
- £42k - £57k per annumEstimated...This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an AI... ...reliable, and more human customer interactions while ensuring seamless escalation to human support when needed. By analyzing performance data,...SuggestedFull-timeRemote
- ...you will review and annotate AI-generated support responses, ensuring they reflect best practices in customer care, troubleshooting, escalation, and tone. Your experience in customer support will directly contribute to training AI that communicates effectively and resolves...SuggestedRemote
Cognito AI
Remote26 days ago $30 per hour
...issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions... ...workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution. ~ Excellent spoken English C1+ (US...SuggestedHourly payImmediate startRemoteSuperAnnotate
Remote15 days ago- £37k - £49k per annumEstimated...Leading law firms and Fortune 100 companies trust our software to manage hundreds of thousands of filings daily. We are a diverse and... ...ensuring swift resolution and a seamless client experience. Escalate system-wide issues to the product team and look for commonalities...SuggestedRemote job40 hours/weekPermanentFull-timeMonday to FridayFlexible hours
- £63k - £84k per annumEstimated...Capital, and Spark Capital. Chainguard is looking for a Senior Manager of Professional Services - EMEA to lead delivery for a portion of... ...on-time delivery, and customer satisfaction KPIs - Serve as the escalation point for complex or at-risk engagements Team Leadership & Development...SuggestedFull-timeRemoteFlexible hours
- £48k - £65k per annumEstimated...This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head... ...improve support processes, including service-level agreements (SLAs), escalation procedures, response templates, quality assurance frameworks,...SuggestedFull-timeRemote
£70k per annum
...division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. This role will be responsible for managing... ...while collaborating with the customer success leader for escalations. Conduct regular check-ins / reviews with customers to assess...SuggestedOn-siteWork from home- £37k - £48k per annumEstimated...Overview: 2020 Companies is now interviewing for a remote Account Manager. The Account Manager will take on the management of key... ...performance using appropriate tools and techniques Report and escalate to management as needed Successfully manage the relationship...SuggestedRemote jobWeekly payLong-term contractWork from homeFlexible hours
$70 per hour
...and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs. Compensation: $70/hour Commitment: Flexible...Immediate startRemoteFlexible hoursEthos
Remote19 days ago- £41k - £55k per annumEstimated...customer support, you'll help onboard and train new joiners, provide guidance and coaching to colleagues, handle complex customer escalations, and assist with the day-to-day operations. Collaboration with all departments is key, making you the glue that binds our organisation...Full-timeRemoteMonday to Friday
- £67k - £87k per annumEstimated..., or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in... ...inside Domino: convert field intelligence into product feedback, escalations, and commercial signals that make the broader team smarter....Full-time
- £70k - £92k per annumEstimated...innovation and control. About the Role: Technical Customer Success Managers own the post-sale technical relationship with our customers. You... ...understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them. You...Full-time
- £49k - £65k per annumEstimated...simplify complex problems for others - Confident to challenge and manage trade‑offs - Understands how Operations, Policy, and System... ...design decisions - Reduced rework and cross‑module issues - Fewer escalations - Increased customer confidence - Less dependency on individual...Full-timeHybrid workingRemoteFlexible hours
- £67k - £89k per annumEstimated...Parloa at scale. About the role: As Sr Partner Delivery Manager , you will own and scale strategic relationships with Parloa's... ...partner-led implementations, and proactively manage risks and escalations to drive successful outcomes. Cross-Functional Alignment: Partner...Full-timeRemote
- £58k - £78k per annumEstimated...This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer... ...health monitoring, quarterly business reviews, renewals, and escalation management. - Voice of the Customer: Represent customer needs to...Long-term contractFull-time
- £56k - £72k per annumEstimated...Customer Success to lead and develop a team of Customer Success Managers across our South EMEA region. This is a hands-on leadership... ...and complex customer situations. Act as the primary escalation point for at-risk customers. When required, personally manage...Remote jobLong-term contractHybrid workingFlexible hours
- £63k - £82k per annumEstimated...support client engagements, applying established guidance and escalating more complex or custom needs to senior BSP team members. The role... ...support for more complex cases. - Partner with Sales, Account Management, Customer Success, and agency teams to support client engagements...Full-time
- £58k - £75k per annumEstimated...s sales leadership, marketing and product teams to position our managed security solutions and deliver measurable partnership success.... ...time management skills, with demonstrated ownership of tasks and escalation as needed. ~ Ability to collaborate closely with product, marketing...Full-timeOn-siteRemote
$70 per hour
...dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-... ...Business No Degree Required Expert Related jobs RFP Manager Expert ethos ⢠Business $100 /hr Principal Product Marketing...Hourly payImmediate startRemoteFlexible hoursEthos
Remote19 days ago- £65k - £86k per annumEstimated...This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional... ...Support, exercising independent judgment on seller requests and escalating complex cases with clear context and recommendations. - Create,...Long-term contractFull-timeRemote
- £64k - £86k per annumEstimated...teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all. About the role: As... ...for both enterprise admins and international employees. - Escalations & Problem-Solving: Act as the direct escalation point for complex...Long-term contractFull-timeRemoteShift work
- £73k - £94k per annumEstimated...scoped, scheduled, delivered, quality assured and commercially managed. Working closely with clients, account teams, delivery teams... ...scheduling conflicts, operational issues and delivery challenges, escalating where appropriate. Support engagement scoping Support clients...Hybrid workingRemote
- £39k - £51k per annumEstimated...signals to identify churn risks early and take action before issues escalate Spot and develop upsell and expansion opportunities,... ...profile ~1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative...Full-timeRemote
