Customer Account Administrator Job Description Template
Our company is looking for a Customer Account Administrator to join our team.
Responsibilities:
- Negotiate the payment of overdue bills or outstanding payments via inbound and outbound telephone calls and in writing;
- Proactively monitor and manage repayment arrangements made with customers;
- Use all collection tools available to ensure an appropriate solution is reached in a cost effective and timely manner;
- Maintain accurate records of contact with customers;
- Use judgement to pass accounts to litigation section, if appropriate.
Requirements:
- Proactively monitor and manage repayment arrangements made with customers;
- Negotiate the payment of overdue bills or outstanding payments via inbound and outbound telephone calls and in writing;
- Use all collection tools available to ensure an appropriate solution is reached in a cost effective and timely manner;
- Use judgement to pass accounts to litigation section, if appropriate;
- Maintain accurate records of contact with customers.