Client Account Administrator

Client Account Administrator Job Description Template

Our company is looking for a Client Account Administrator to join our team.


  • Answering enquiries by phone and email;
  • Photo copying, filing, scanning;
  • Manage client and agency assets and deliverables effectively to maintain high standard of service;
  • Producing reports or documentations and processing other important documentations;
  • Supporting the account management team to ensure all aspects of documentation is completed;
  • Provide essential administrative support for a range of agency processes, helping to ensure projects meet specified deadlines and budgets;
  • General other adhoc administration duties;
  • Taking notes in meetings;
  • Contribute to the team’s creative output, including industry-relevant research, content proofing, and blog writing.


  • Proven ability to multi task and work under pressure;
  • Excellent proven attention to detail;
  • Experience of working in an office environment handling enquiries by phone and email;
  • Excellent written and verbal communication skills;
  • Excellent IT skills, with extensive knowledge of Excel;
  • A working knowledge of Microsoft Word, Excel and Outlook;
  • Very positive and enthusiastic attitude;
  • Competent user of Microsoft Office, in particular PowerPoint;
  • High level of computer literacy;
  • Literacy skills are required including spelling, grammar and punctuation for emails;
  • Have excellent spoken and written English skills;
  • A’ Levels or equivalent;
  • First class customer service and relationship building skills;
  • An understanding of statistics;
  • Exceptional time management, organisation and multi-tasking skills.