Client Services Consultant Job Description Template
Our company is looking for a Client Services Consultant to join our team.
Responsibilities:
- Calling at the right time to suit the client’s needs;
- Being on-brand;
- Assisting the managers by sweeping up all potential business and leads, old and new;
- Referring more business to other departments;
- Liaising with and assisting existing clients, potential clients and applicants;
- Gaining market share;
- Providing additional services to all contacts, seeking out business but not the hard sell;
- Being proactive not reactive;
- Targeted mailing;
- Generate cross-referrals for our other auxiliary services, including capital private finance and country and capital property law;
- Build credibility with prospective clients by sharing market updates and discussing activity in the housing market both at a local and national level;
- Keeping other areas of the business in mind when providing additional services to clients, to generate more business;
- Supporting managers on following up and securing business leads current, old and new;
- Networking across all UK residential offices;
- Continue to nurture appraisals into new instructions to sell or let.
Requirements:
- Life Assurance & Income protection insurance;
- Substantial holiday entitlement;
- Private health insurance;
- Non-contributory Personal Pension scheme;
- Excellent communication skills with professional phone manner;
- Good knowledge of London;
- Competent IT skills in MS Office; working knowledge of Excel and Outlook essential;
- Commercially minded and target driven;
- Highly organised and able to work under pressure;
- Background in sales beneficial is ideal but not essential.