Client Services Manager Job Description Template
Our company is looking for a Client Services Manager to join our team.
Responsibilities:
- Request and check supporting documentation, highlighting to Ops Manager/Portfolio Manager any issues/concerns;
- Assist Clients with Facility queries;
- Check daily invoice/credit note uploads from Clients;
- 50% travel;
- Send information to clients that want to expand their knowledge and follow up accordingly;
- Liaison with technical specialists and departments including Compliance and Back Office teams;
- Strong verbal and non-verbal communication skills;
- Raising sales invoices;
- Actively identifying and pursuing initiatives that drive client satisfaction, continuing to keep us best in class by delivering a world class service;
- Management of client facing employees whose primary role is to provide on-going servicing support to our clients;
- Escalation point for client queries and concerns;
- Diary and spreadsheet management using Outlook and Excel;
- Advising clients on strategic issues relating to service delivery and immigration compliance;
- Understand the nature of phone calls requests and how best to serve clients;
- Responsible for overseeing Client Services Executive and their daily tasks.
Requirements:
- SQL knowledge would also be advantageous;
- Excellent problem solving skills;
- Microsoft Excel;
- Analytical with exceptional attention to details;
- Good Communicator – to be able to liaise with clients and colleagues effectively;
- An analytical mindset and methodical approach to working with data sets;
- Attentive listening – to hear what is being said without it being said;
- Ability to recognise when you cannot help and move things on;
- Patience – take time to fully understand the problem and manage expectations of the client;
- Ability to read clients – looks for clues and keeps interactions positive;
- Commercial acumen, with the ability to identify commercial opportunities;
- Proficiency in Excel, Word, Outlook and other MS Office programmes;
- Interest in the online media industry, in particular in Online Display, Search and Ad Networks;
- Essential:2 years+ experience of client-facing work experience, ideally with media agencies;
- Strong communication and project management skills.