Protection Adviser

Protection Adviser Job Description Template

Our company is looking for a Protection Adviser to join our team.


  • Keep records up to date and record data accurately on our CMR systems;
  • Maintain high levels of professionalism and compliance within the regulatory framework;
  • Communicate empathetically and clearly over the phone with customers who approach us for our specialist services;
  • Work with our friendly and supportive team to ensure efficient processes and to deliver the best customer outcome.


  • good communication and listening skills;
  • Willingness to learn new skills;
  • Successfully pass R05 within 6 months of commencing employment if not already attained;
  • Organised and target driven;
  • The ability to explain complex information clearly and simply. Excellent customer service skills;
  • Honest and trustworthy attitude. Respect for confidential information;
  • Drive and determination to ensure that performance targets are met;
  • Full CeMap Qualifications (or equivalent) would be beneficial;
  • Excellent organisational skills with great time management;
  • At least one year’s experience working as a Protection Adviser would be beneficial but not essential;
  • Good phone manner and communication skills.