Customer Support Coordinator Job Description Template
Our company is looking for a Customer Support Coordinator to join our team.
Responsibilities:
- Maintaining and updating our ‘self-serve’ support options such as our FAQ pages, and identifying and creating new content based on customers needs;
- Supporting other members in the customer support, marketing and product teams;
- Answering telephone calls and passing to relevant contacts within the business;
- Contacting existing customers to offer refresher courses;
- Sending course correspondence to existing customers.
Requirements:
- Teamwork;
- Ability to meet deadlines;
- Ability to pick up new systems quickly;
- Strong organisational skills;
- Ability to complete a high volume of calls;
- Confident telephone manner is essential;
- Oral and written communication skills.