ERP System Administrator Job Description Template
Our company is looking for a ERP System Administrator to join our team.
Responsibilities:
- Analyzes software application issues and determines effective course of action to improve operational functionality;
- Ensures strict adherence to software licensing rules and maintains careful records;
- Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house;
- Serves as primary Subject Matter Expert (SME) for the ERP system;
- Proactively anticipates issues and make recommendations;
- Talks staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- Interfaces with the software vendors for any application bug resolution or application maintenance issues;
- Participating in routine meetings related to the ERP system and core IT Operational systems;
- Leads the evaluation, testing, and implementation of new modules and upgraded software;
- Supports computer systems and other on-site hardware;
- Carries out any other duties that are reasonably requested;
- Responds promptly to end user and management needs and meets all SLAs;
- Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality;
- Establishes and maintain effective working relationships with end users and suppliers;
- Authors and maintains the User Manual for staff.
Requirements:
- Extensive experience in a similar role;
- Ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities;
- Experience of working in a Good Manufacturing Practice environment;
- Demonstrates strong initiative, establishes personal goals, and takes responsibility for meeting them within defined timelines;
- Strong trouble shooting abilities to diagnose and resolve problems;
- Must be a highly motivated self-starter capable of working both independently and as a member of a team;
- Excellent customer service skills;
- Working knowledge of GCP, cGMP and/or ICH guidelines;
- Strong written and verbal communication skills.