Helpdesk Advisor

Helpdesk Advisor Job Description Template

Our company is looking for a Helpdesk Advisor to join our team.


  • Process incoming maintenance calls and arranging/facilitating repairs;
  • Dealing with and directing all initial lines of inquiry and query;
  • Provide support for all of the company systems;
  • Ensure all customer contact is logged and maintained accurately;
  • Delivering excellent customer service.


  • A proactive approach to answering calls and emails;
  • Excellent ability to interpret data and understand school needs and develop school insights;
  • Able to quickly learn our products and understand how they fit within our customers’ businesses and how they add value;
  • Strong ability to use CRM & MIS systems;
  • Ability to work effectively within a fast-paced, and results-oriented culture;
  • Understanding of the national educational landscape is desirable;
  • Proficient in spoken and written English;
  • Strong problem-solver who isn’t afraid to work across teams to find solutions;
  • Have the ability to fact find and ask relevant questions (unscripted environment);
  • Logical thinker;
  • Outgoing, personable and good work ethic;
  • Patient with strong attention to detail;
  • Must have competent IT knowledge.