Hire Desk Controller

Hire Desk Controller Job Description Template

Our company is looking for a Hire Desk Controller to join our team.


  • Checking trucks in on the system;
  • Working flexible, helping with reasonable ad hoc duties as required;
  • Providing feedback to the Company Directors on high demand product items, to assist in capital expenditure planning and budgeting;
  • Ensuring all customer contact is record and followed up on with any actions;
  • Representing a consistent point of contact for your dedicated customer accounts;
  • Following up on opportunities – making outbound calls;
  • Building rapport and good relationships with all new and existing clients;
  • Demonstrating commercial awareness when negotiating pricing;
  • Proactively seeking new ways of ensuring the highest level of customer service;
  • Assisting with sales enquiries, ensuring that necessary information and new leads are forwarded onto our sales team in a timely manner;
  • Processing email orders;
  • Booking out hires on the system;
  • Taking inbound calls from customers;
  • Organising invoices;
  • Administration including Driving Licences, paperwork.


  • Excellent telephone manner with exceptional verbal and written communication skills;
  • Fully computer literate;
  • Ability to meet deadlines Impeccable attention to detail.