Hire Controller

Hire Controller Job Description Template

Our company is looking for a Hire Controller to join our team.


  • Convert hire enquiries into orders to ensure achievement of revenue targets;
  • Understand the customer requirements and provide the best solution, ensuring that every interaction with the depot is a positive one;
  • Manage and build relationships internally and with our suppliers;
  • Ensures that all administration tasks and processes are completed to the required standard and deadlines;
  • Regularly contact customers to establish any potential future needs for products or services;
  • Arranging Inter-depot transfers where necessary;
  • Creation of contract master folder and populating with all necessary information and documents for each contract;
  • Setting up new Customers on SAP system and informing Business Development Team of interesting leads;
  • Booking in site surveys with customers, and allocating time for internal surveyors to write lift plans;
  • To deal with and/or monitor any customer issues relating to hires including contract management for the duration of hire;
  • Creating quotes as requested by customers based on information provided, including telephonic enquiry sheets, emails and survey sheets;
  • No one day will be the same, it is essential that you are able to confidently multi task;
  • Quotes;
  • Process on hire, off hires and exchanges;
  • Update record logs.


  • A key team player;
  • Sound administration skills coupled with the ability to work on own initiative;
  • Confident in delivering excellent customer service;
  • Organisational skills are essential;
  • GCSE Maths and English or equivalent is ideally sought when applying.