Sales Team Leader Job Description Template
Our company is looking for a Sales Team Leader to join our team.
Responsibilities:
- Updating documentation for customers and suppliers;
- Chasing outstanding quotes and ensuring they’re closed accordingly;
- Placing employee and customer engagement and satisfaction at the forefront of the role;
- Manage the flow of day to day operations;
- Maintain high levels of personal performance, including sales;
- You will have the ability to motivate a team to achieve all relevant KPI’s;
- Providing support over purchase orders, sell-out and market analysis;
- Create reports to update the Management Team of the Sales Teams progress;
- Has a real passion for developing people and skills;
- Driving team performance: helping the team achieve sales targets and other KPIs;
- Conduct call listening and complaint investigation; monitoring and managing call volumes and service levels;
- Create and maintain a positive, motivational and supportive working environment;
- Use Reports to drive performance and identify focus areas;
- Communicate, demonstrate and maintain departmental and business standards;
- Conduct monthly 1-2-1’s to pro-actively address professional and personal development.
Requirements:
- Previous experience in a fast paced, sales focussed outbound contact centre;
- Previous people management and development experience;
- Influencing and negotiation skills;
- People management expertise;
- Good commercial and business acumen;
- Sales experience in a similar role;
- Excellent written and verbal communication;
- Strong organisational skills;
- Excellent time management;
- Excellent presentation skills;
- Empathetic;
- Strong analytical skills;
- Interpersonal / management skills.