Sales Team Leader

Sales Team Leader Job Description Template

Our company is looking for a Sales Team Leader to join our team.


  • Updating documentation for customers and suppliers;
  • Chasing outstanding quotes and ensuring they’re closed accordingly;
  • Placing employee and customer engagement and satisfaction at the forefront of the role;
  • Manage the flow of day to day operations;
  • Maintain high levels of personal performance, including sales;
  • You will have the ability to motivate a team to achieve all relevant KPI’s;
  • Providing support over purchase orders, sell-out and market analysis;
  • Create reports to update the Management Team of the Sales Teams progress;
  • Has a real passion for developing people and skills;
  • Driving team performance: helping the team achieve sales targets and other KPIs;
  • Conduct call listening and complaint investigation; monitoring and managing call volumes and service levels;
  • Create and maintain a positive, motivational and supportive working environment;
  • Use Reports to drive performance and identify focus areas;
  • Communicate, demonstrate and maintain departmental and business standards;
  • Conduct monthly 1-2-1’s to pro-actively address professional and personal development.


  • Previous experience in a fast paced, sales focussed outbound contact centre;
  • Previous people management and development experience;
  • Influencing and negotiation skills;
  • People management expertise;
  • Good commercial and business acumen;
  • Sales experience in a similar role;
  • Excellent written and verbal communication;
  • Strong organisational skills;
  • Excellent time management;
  • Excellent presentation skills;
  • Empathetic;
  • Strong analytical skills;
  • Interpersonal / management skills.