IT Administrator Job Description Template
Our company is looking for a IT Administrator to join our team.
Responsibilities:
- Setup new computers and user logins and access for new members of ADVANCE staff;
- Giving staff access to folders by changing permissions on the shared drives or giving access to group mailboxes;
- Support the IT Director or other senior staff with meeting requests;
- Market available training courses to employees and provide necessary information as required;
- Arrange departmental meetings;
- Site visits as required to resolve IT/connectivity issues;
- Design, implementation and administration of Office365, AV, Mail and internal Active Directory;
- SharePoint administration;
- Testing and deployment of Sorion’s own software products internally and on customer sites;
- Assist in developing and maintaining resources on the firm’s intranet;
- Knowledge Management;
- Configuration of internal and ‘project’ peripheral devices and printers;
- Installation of internal and ‘project’ PC systems;
- Use of the Zendesk ‘ticketing’ for allocation and tracking of IT requests;
- An eye for continuous technological improvement.
Requirements:
- Strong attention to detail;
- Willing to be flexible;
- A strong work ethic and a willingness to learn and adapt;
- Good problem solving skills;
- Previous experience of managing user requests in a ticketing system, prioritising and escalating as required;
- Good communication skills;
- Ability to work individually and collaboratively;
- A good working knowledge of desktop and laptop hardware;
- A good working knowledge of Microsoft Windows desktop operating systems and Office suite of applications, including installation and troubleshooting;
- Previous experience working in a first line technical support role;
- Previous experience of managing user accounts and groups in Microsoft Active Directory.