IT Infrastructure Engineer Job Description Template
Our company is looking for a IT Infrastructure Engineer to join our team.
Responsibilities:
- Acting as third-line technical support for relevant escalations from the service desk team;
- Monitoring and managing the system to ensure it provides a quality service;
- Working alongside other members of the team to help maintain their extensive IT infrastructure;
- Proposing, designing and implementing enhancements to the system, based on requirements from stakeholders across the business;
- Implementing new infrastructure services through project schedules and change management;
- Administration of the virtual environment;
- Develop and review systems architecture and security, reviewing new technologies and recommending improvements;
- Flexibility to deal with out of hours issues on occasion;
- Building and maintaining scalable, reliable and repeatable infrastructure;
- Carrying out BAU tasks as needed;
- Supporting infrastructure services through design and project briefs;
- Interfacing with end users and external stakeholders to determine evolving needs;
- Routine maintenance of infrastructure services such as firmware updates, system upgrades and virtual infrastructure management;
- Interfacing with multiple internal stakeholders including Development, Projects, Test and Support teams;
- Providing technical expertise on all IT related matters assisting the Infrastructure Team Leader where necessary.
Requirements:
- Good A-levels and is educated to degree level, ideally within a Computer Science or Engineering discipline;
- Several years of IT experience, with a good knowledge of basic networking principles and an understanding of enterprise IT technologies;
- The ability to take on ownership of a project and work well on their own initiative;
- Knowledge of Infrastructure monitoring;
- Competent installing, configuring and maintaining services (Windows/Linux);
- Patch deployment and software upgrades;
- Networking Configuration;
- Knowledge of EDI principles and configuration of SFTP, and digital certificates;
- Experience of cloud platforms (Azure/ Amazon AWS);
- Advanced knowledge of Windows Server and Linux (at least one advanced level);
- SQL Server;
- Advanced knowledge of Microsoft Active Directory, DNS, DHCP, DFS, DFSR, Group Policy;
- Experience with virtualisation tools (eg. VMWare/HyperV);
- Strong knowledge of network design and implementation principles;
- Experience with Microsoft technologies (Windows/Exchange).