IT Service Desk Engineer

IT Service Desk Engineer Job Description Template

Our company is looking for a IT Service Desk Engineer to join our team.


  • Logging all issues within the agreed work management system, keeping customers informed at regular intervals with progress;
  • Ensuring regular security and upgrades are applied to desktops and laptops in order to ensure they are kept up to date;
  • Proactively managing and prioritising work queue, delivering consistently to agreed SLAs and quality levels;
  • Assigning all tickets which are logged into the work management system via email, escalating to the appropriate support teams where required.


  • Knowledge of Microsoft Active Directory;
  • Great problem-solving skills;
  • Experience of Laptop & Mobile Configuration;
  • Solid Problem-Solving skills with proficient attention to detail;
  • Solid Communication skills;
  • SMTP;
  • Knowledge of Golf is beneficial;
  • EPOS is beneficial;
  • Deliver 1st Class IT Support across multiple UK sites;
  • Experience in an IT Helpdesk/Call Centre environment;
  • Confident team player with great organisational and time management skills;
  • NTFS / Share Permissions;
  • Laptop/Mobile/Desktop builds;
  • Managing incidents and requests from start to finish;
  • SOTI Administration & Software Rollout.