IT Helpdesk Support Engineer

IT Helpdesk Support Engineer Job Description Template

Our company is looking for a IT Helpdesk Support Engineer to join our team.


  • Maintenance, patching, and improvement of business system platforms (File servers, AD controllers, Office 365 systems etc );
  • Be hands-on with the implementation and support of IT business systems;
  • Providing practical hands-on support to XE users to ensure that technical faults and/or requests are professionally responded to;
  • Field incoming helpdesk requests from end users via both the helpdesk system and telephone in a courteous manner.


  • Maintenance and troubleshooting of printers;
  • Good knowledge of desktop technologies for Windows 7 through to Windows 10 support;
  • Ability to work as part of a team;
  • Able to follow agreed procedures and documentation;
  • User administration of Exchange 2010 / 2013 / 2016 / Office365;
  • Ability to maintain strong relationship with customers;
  • User administration of Microsoft Server 2008 / 2012 / 2016;
  • 1st and 2nd Line Microsoft Office 2010 / 2013 / 2016 / Office365;
  • A base understanding of networking protocols and devices (particularly Draytek / Netgear);
  • Ability to diagnose faults and find solutions;
  • Good written and verbal communication skills.