Provisioning Coordinator Job Description Template
Our company is looking for a Provisioning Coordinator to join our team.
Responsibilities:
- Develop capacity requirements with the team;
- Coordination and delivery of Layer 1 – Layer 3 private transport, colocation and managed services;
- Manage the performance of current services and SLA’s;
- Managing telecoms services implementations;
- Service performance reviews;
- Contract renewal and negotation;
- Communicating precise and accurate information to customers regarding sales orders;
- Provisioning of sales orders through to handover to the technical team.
Requirements:
- Telecoms experience;
- Contract renewal and negotation;
- Coordination and delivery of Layer 1 – Layer 3 private transport, colocation and managed services;
- Experience of Ethernet or IP connectivity;
- Develop capacity requirements with the team;
- Manage the performance of current services and SLA’s;
- Managing telecoms services implementations;
- Service performance reviews;
- An assertive and professional demeaner, remaining calm under pressure;
- Passionate about delivering customer service excellence;
- 5 GCSEs as a minimum including English and Maths at Grade C or above or equivalent;
- Confident using MS office packages effectively, including Word and Excel;
- Excellent telephone, verbal and written communication skills;
- Ability to tailor information to the audience – i.e. can translate technical information to a non-technical audience;
- Ability to take in and retain information quickly and accurately.