Workshop Controller Job Description Template
Our company is looking for a Workshop Controller to join our team.
Responsibilities:
- To liaise with all bodyshop Technicians and the Manager in respect of any quality issues;
- To inspect damaged vehicles and assess the full extent of the damage sustained, assess the cost of repair and time scales;
- Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy;
- Providing estimates for servicing and repairs and setting timescales;
- Assisting technicians with technical challenges and finding the right outcome;
- Reporting into the Operations Manager;
- Preparation of mechanics daily to schedule work programme;
- Administration of job cards including managing of work performed, time allocation;
- Initial assessment of defects;
- Complying with Health and Safety regulations and ensuring the Workshop is a safe place to work;
- Ensuring all associated administration is completed to a very high standard;
- To lead, motivate and develop the workshop ensuring it is achieving the daily objectives;
- Maintaining High Levels of Customer Satisfaction;
- Supervising the team of Vehicle Technicians;
- Allocating work to the technicians within the Workshop.
Requirements:
- Communication skills;
- Relevant experience in the automotive industry, including previous workshop control or technician roles;
- The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work;
- High levels of organisation and accuracy;
- Ability to create more work opportunities and sales in an honest and compliant manner;
- Quality awareness;
- Full driving licence;
- Experience in a main dealer environment;
- Strong industry knowledge;
- Good computer skills – Word and Excel;
- Workshop experience;
- Full UK driving licence;
- Solid experience within Workshop Control, ideally within a dealer environment;
- Ensure all work is completed timely and are accurate, managing the customer’s expectations at all times;
- Make weekly maintenance checks on workshop equipment, i.e. compressor oil levels etc.