Sales Admin Job Description

Sales Admin Job Description Template

Our company is looking for a Sales Admin to join our team.

To be proficient in use of customer web portals and all order and invoice related customer web forms;
To maintain communication with customers / suppliers in the absence of the relevant sales team member, as appropriate;
To prepare produce dispatch documents – delivery notes, ASNs and pallet sheets;
To answer stock, price queries and order-related matters from the customers and company departments;
To be proficient when using the telephone system, ensuring effective communication with both customers and suppliers;
To maintain proper update and filing of orders and documents;
To liaise with transport companies and/or customer depots to ensure all company PODs/EPODs are received in a timely manner;
To facilitate customers’ complaint to the Quality Assurance/Commercial and follow up with corrective actions;
To liaise with customers and relevant company departments to ensure delivery commitment is fulfilled when necessary;
To coordinate with customers and Finance Department order payment queries, debit notes and credit notes;
Processing sales enquiries from Customers each day, determine what products or parts are require to fulfil the order;
This role involves heavy lifting within the warehouse;
Raising and tracking sales orders (including customer purchase orders);
Liaising with customers regarding sales (No Cold calling);
Ensuring orders are despatched on time.