Sales Admin

Sales Admin Job Description Template

Our company is looking for a Sales Admin to join our team.


  • To be proficient in use of customer web portals and all order and invoice related customer web forms;
  • To maintain communication with customers / suppliers in the absence of the relevant sales team member, as appropriate;
  • To prepare produce dispatch documents – delivery notes, ASNs and pallet sheets;
  • To answer stock, price queries and order-related matters from the customers and company departments;
  • To be proficient when using the telephone system, ensuring effective communication with both customers and suppliers;
  • To maintain proper update and filing of orders and documents;
  • To liaise with transport companies and/or customer depots to ensure all company PODs/EPODs are received in a timely manner;
  • To facilitate customers’ complaint to the Quality Assurance/Commercial and follow up with corrective actions;
  • To liaise with customers and relevant company departments to ensure delivery commitment is fulfilled when necessary;
  • To coordinate with customers and Finance Department order payment queries, debit notes and credit notes;
  • Processing sales enquiries from Customers each day, determine what products or parts are require to fulfil the order;
  • This role involves heavy lifting within the warehouse;
  • Raising and tracking sales orders (including customer purchase orders);
  • Liaising with customers regarding sales (No Cold calling);
  • Ensuring orders are despatched on time.


  • Team Player;
  • Proactive and takes ownership of their own work;
  • Reconciliations experience ideally;
  • Analytical mind with good organizational and planning skills;
  • Strong attention to detail, highly accurate, ability to spot silly mistakes;
  • Reliable;
  • Good interpersonal, communication and customer handling skills;
  • Eager to learn more and advance in your career;
  • Have Sage 200 highly advantageous;
  • Working knowledge in the use of Microsoft Excel, Word and PowerPoint;
  • Good Excel skills (pivots, vlookups).