IT Technician Apprentice Job Description Template
Our company is looking for a IT Technician Apprentice to join our team.
- Performing administration tasks;
- Assisting field engineers on customer sites with more complex issues;
- Assisting with technical project work;
- Call answering and logging of support tickets;
- Using initiative to learn and be up to date with the latest technologies;
- Fixing computers and issues onsite and in the workshop;
- Processing and working on technical requests through to resolution or escalation to 2nd line;
- Monitoring and responding to emails/support tickets;
- Supporting the team to assist with technical problems;
- Working with customers in identifying I.T. problems and advising on solutions;
- Logging and keeping records of customer queries;
- Working with team members to meet deadlines;
- Performing office tasks such as checking and accepting deliveries.
- Microsoft MTA Software Development Fundamentals;
- Microsoft MTA Networking Fundamentals;
- BCS Business Processes;
- Microsoft MTA Server Fundamentals;
- Microsoft MTA Mobility & Devices Fundamentals.