IT Technician Apprentice

IT Technician Apprentice Job Description Template

Our company is looking for a IT Technician Apprentice to join our team.


  • Performing administration tasks;
  • Assisting field engineers on customer sites with more complex issues;
  • Assisting with technical project work;
  • Call answering and logging of support tickets;
  • Using initiative to learn and be up to date with the latest technologies;
  • Fixing computers and issues onsite and in the workshop;
  • Processing and working on technical requests through to resolution or escalation to 2nd line;
  • Monitoring and responding to emails/support tickets;
  • Supporting the team to assist with technical problems;
  • Working with customers in identifying I.T. problems and advising on solutions;
  • Logging and keeping records of customer queries;
  • Working with team members to meet deadlines;
  • Performing office tasks such as checking and accepting deliveries.


  • Microsoft MTA Software Development Fundamentals;
  • Microsoft MTA Networking Fundamentals;
  • BCS Business Processes;
  • Microsoft MTA Server Fundamentals;
  • Microsoft MTA Mobility & Devices Fundamentals.