IT Technician Job Description Template
Our company is looking for a IT Technician to join our team.
Responsibilities:
- Incident Management;
- Identification, selection and installation of new IT equipment;
- Maintenance and monitoring of the company’s network infrastructure including file backups;
- Decommissioning of equipment in accordance to the WEEE directive;
- To take ownership of customer problems and deal with them promptly and courteously;
- Be aware of school and government policies and deliver the IT services in accordance with these;
- Review any alerts, tickets, issues to ensure any problems identified;
- Managing and maintaining monitoring queues for all company and customer infrastructure alerts;
- Follow help desk procedures and ensure your assigned support tickets are kept up-to-date with accurate information and relevant time entries;
- To undertake any other reasonable duties as required;
- Monitor the systems to proactively predict and fix issues;
- Microsoft Office Applications;
- Support anti-virus, Active Directory, Exchange and smart devices;
- Resolving customer issues via ticket/telephone and escalating support requests whenever necessary;
- Troubleshooting network, printing, telephone, AV, CCTV and computer issues.
Requirements:
- Experience in using Microfocus (Novell) ZenWorks;
- Must have a proven track record of delivering outstanding technical support;
- All candidates MUST hold a valid driving licence and have access to own transport;
- Good understanding of PC hardware set-up and configuration;
- A working knowledge of IT operating systems, particularly Microsoft;
- CompTIA A+
- Proactive approach and a willingness to learn;
- Hands on experience of installing IT hardware and software;
- Flexible manner to adopt new challenges and input from peers and colleagues;
- B.Eng/ M.Eng computer science, electronics or IT related degree;
- Previous experience of MS SQL, and VPN technologies is advantageous;
- Previous Helpdesk telephone support or customer facing experience;
- A knowledge of Active Directory, MS Office, PC/ Laptop/ Printer hardware and basic networking;
- Experience with Microsoft Exchange and Office 365 (desirable);
- Self-driven for progressive and continued learning and development.