IT Technician

IT Technician Job Description Template

Our company is looking for a IT Technician to join our team.

Responsibilities:

  • Incident Management;
  • Identification, selection and installation of new IT equipment;
  • Maintenance and monitoring of the company‚Äôs network infrastructure including file backups;
  • Decommissioning of equipment in accordance to the WEEE directive;
  • To take ownership of customer problems and deal with them promptly and courteously;
  • Be aware of school and government policies and deliver the IT services in accordance with these;
  • Review any alerts, tickets, issues to ensure any problems identified;
  • Managing and maintaining monitoring queues for all company and customer infrastructure alerts;
  • Follow help desk procedures and ensure your assigned support tickets are kept up-to-date with accurate information and relevant time entries;
  • To undertake any other reasonable duties as required;
  • Monitor the systems to proactively predict and fix issues;
  • Microsoft Office Applications;
  • Support anti-virus, Active Directory, Exchange and smart devices;
  • Resolving customer issues via ticket/telephone and escalating support requests whenever necessary;
  • Troubleshooting network, printing, telephone, AV, CCTV and computer issues.

Requirements:

  • Experience in using Microfocus (Novell) ZenWorks;
  • Must have a proven track record of delivering outstanding technical support;
  • All candidates MUST hold a valid driving licence and have access to own transport;
  • Good understanding of PC hardware set-up and configuration;
  • A working knowledge of IT operating systems, particularly Microsoft;
  • CompTIA A+
  • Proactive approach and a willingness to learn;
  • Hands on experience of installing IT hardware and software;
  • Flexible manner to adopt new challenges and input from peers and colleagues;
  • B.Eng/ M.Eng computer science, electronics or IT related degree;
  • Previous experience of MS SQL, and VPN technologies is advantageous;
  • Previous Helpdesk telephone support or customer facing experience;
  • A knowledge of Active Directory, MS Office, PC/ Laptop/ Printer hardware and basic networking;
  • Experience with Microsoft Exchange and Office 365 (desirable);
  • Self-driven for progressive and continued learning and development.