Customer Account Executive Job Description Template
Our company is looking for a Customer Account Executive to join our team.
Responsibilities:
- Dialling out to customers;
- Handle incoming queries, via phone and email;
- Following up on each order;
- Sending the relevant information to the correct department;
- Updating CRM system;
- Project manage each customer;
- Produce and execute category specific Joint Customer Business Plan;
- Activate Shopper Marketing activities With Customer Marketing Manager;
- To issue repair quotations and work with the customer to expedite approvals of quotations to allow the shipment process to commence;
- To support the cash collection process to maximize our cash flow;
- Brief the project management teams and manage all the customer interaction in relation to each project;
- Manage promotional nomination forms and other specific customer administration;
- Correct measurement of key successes and milestones at all times;
- There may be additional activities to perform from time to time in order to maximise the contribution to the Company’s goals and objectives;
- 6 month forecast within designated categories.
Requirements:
- Customer Management and Selling Essentials;
- Build rapport quickly;
- Good understanding of the customers’ needs;
- First-class Customer Service;
- The individuals will be passionate about delivering results. Good interpersonal, communication and relationship management skills are preferred;
- Commercial acumen;
- Experience of customer management within FMCG desirable;
- Implementing the Customer / Channel Business Plans;
- Previous key stakeholder interaction is essential;
- Category Management;
- Developing Customer Relationships;
- Ideally looking for 2 years account management experience;
- Develops Customer Business Plans;
- Proven track record in developing sales within an existing customer relationship;
- Proven history of working within a team environment.